Customer Success Internship

Bilal Speaker LLC.; Mission (KS); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Mentorship from experienced founder

Real ownership of customer feedback function

Job summary

A growing company focused on mindful worship is seeking a Customer Success Intern in Kansas. You'll be instrumental in managing customer interactions to ensure they feel supported and valued. The role involves bridging customer support with business strategies, conducting surveys, compiling insights, and enhancing customer support operations. A part-time commitment of 10 hours per week offers a stipend, providing a unique opportunity to influence product development and enhance customer experience.

Qualifications

• Genuine care for customer frustrations and making people feel heard.
• Ability to write with clarity and warmth across technical troubleshooting.
• Spotting patterns and turning qualitative insights into quantitative priorities.
• Comfort with data and patterns in customer feedback
• Understanding of ihsan (excellence) in service

Responsibilities

• Bridge customer support and business strategy.
• Respond to inquiries with professionalism and empathy.
• Conduct calls with customers to uncover satisfaction and frustration causes.
• Set expectations on response times and resolution processes.
• Conduct regular calls to uncover root causes of satisfaction and frustration.
• Prioritize bugs and feature requests by impact and frequency.
• Build tools and templates to scale customer feedback handling.
• Document workflows for smooth onboarding as the company scales.

Skills

Empathetic listener

Clear communicator

Analytical thinker

Proactive problem-solver

Mission-aligned

Job description

Alhamdulillah, what began as an honest effort out of our home has grown into a company serving thousands of households, with strong momentum and a mission that matters. We're building products that allow for more mindful worship throughout our busy days.

We're looking for a Customer Success Intern to look after our customers, making them feel genuinely cared for, deeply understood, and ensuring we build our product and business around their needs. You'll own the complete customer feedback loop, turning everyday interactions into actionable insights that shape product development and business decisions.

What You'll Do

You'll bridge customer support and business strategy, combining hands-on care with research that directly influences company direction.

Customer Support Operations

• Respond to inquiries covering pre-sales questions, technical troubleshooting, and order issues with professionalism and empathy.
• Process returns and exchanges while documenting reasons and patterns.
• Draft clearer policies, website copy, help documentation, and tutorials based on customer feedback and support patterns.
• Set clear expectations with customers about response times and resolution processes.

Customer Insights

• Conduct regular calls with customers at different lifecycle stages to uncover root causes of satisfaction and frustration.
• Compile and prioritize bugs, usability issues, and feature requests by impact and frequency.
• Produce insights reports and data-driven recommendations that answer: Why do customers buy? What needs are we meeting? Where should we invest next?

Process Development & Tooling

• Build and implement tools, templates, and automation to handle growing volume efficiently while maintaining quality.
• Document workflows and standard operating procedures for smooth onboarding as the company scales.

Who You Are

• Empathetic listener: You genuinely care about customer frustrations and make people feel heard.
• Clear communicator: You write with clarity and warmth across technical troubleshooting and strategic advocacy.
• Analytical thinker: You spot patterns and turn qualitative insights into quantitative priorities.
• Proactive problem-solver: You identify trends early and propose solutions before escalation.
• Mission-aligned: You understand Muslim customers' needs and approach service with ihsan (excellence).

What You'll Gain

• Real ownership: Build and run the entire customer feedback function, not just execute tasks.
• Strategic influence: Your insights will directly shape product roadmap, marketing messaging, and key business decisions.
• Mentorship: Direct learning from a founder who scaled a faith-driven consumer hardware product to market traction.

Details

• Commitment: Part-time, 10 hours per week.
• Compensation: Stipend (hourly or monthly retainer, discussed during offer).

Interested in Applying?

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