Customer Success Intern

Vouched; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Remote working environment

Self-managed paid time off

11+ annual company holidays

Job summary

Vouched is seeking a Customer Success Intern who will help with onboarding, account health, and customer engagement across IDV and KYA products. This role emphasizes organization, proactive work ethic, and the use of AI tools to improve efficiency from day one.

You’ll work within the CS and Product/Engineering teams to support onboarding, health tracking, and documentation. No CS experience is required; mindset and motivation matter most in a fast-paced startup environment.

Qualifications

• Enrolled in undergraduate or graduate program.
• No CS experience required; mindset and operating style matter more than resume.
• Actively using AI tools in coursework, side projects, or daily life.

Responsibilities

• Assist onboarding for IDV and KYA customers and track onboarding milestones.
• Monitor account activity and flag friction or disengagement early.
• Maintain customer health trackers and dashboards for accounts.
• Draft customer communications and ensure timely follow-ups after meetings.
• Keep CRM records clean, accurate, and up-to-date for assigned accounts.
• Help create onboarding guides, FAQs, and help docs to reduce time-to-value.
• Coordinate across CS, Product, and Engineering to route customer issues.
• Capture voice-of-customer feedback to inform product priorities.
• Apply AI tools to automate routine CS tasks and surface insights.

Skills

Organized

Self-starter

Proactive

Follow-up oriented

Eager to learn

AI tooling familiar

Education

Undergraduate or graduate student

Tools

CRM tools

Job description

Vouched is building the trust layer for both human and AI-native workflows. Our two core products — IDV (Identity Verification) and KYA (Know Your Agent) — help businesses verify who they're dealing with, whether that's a person or an autonomous AI agent.

We're looking for a Customer Success Intern who thinks and operates like a future Chief of Staff — someone with the instincts to stay ahead of the details, close the loop without being asked, and bring order to a fast-moving environment.

You don't need prior CS experience. We care far more about how you operate: organized, proactive, quick to follow up, hungry to learn, and already reaching for AI tools to work smarter. If that sounds like you, you'll thrive here.

You'll work directly within our KYA and CS teams which now sit under the same organization, supporting onboarding, account health, and customer engagement across both product lines. In a lean startup, your work will be visible and your impact felt from day one.

Responsibilities

Support Customer Onboarding and Account Health

• Help coordinate and track the onboarding process for new IDV and KYA customers
• Monitor account activity and flag early signs of friction, disengagement, or missed milestones
• Assist in building and maintaining customer health trackers and status dashboards

Own Follow-Up and Communication Hygiene

• Ensure timely follow-up on open customer requests, outstanding action items, and post-meeting notes
• Draft customer-facing communications: check-in emails, meeting recaps, onboarding summaries
• Maintain clean, accurate records across our CRM for all assigned accounts

Build Onboarding and Enablement Resources

• Help develop and iterate on onboarding guides, FAQs, and help documentation
• Support the creation of customer-facing resources that reduce time-to-value
• Identify documentation gaps based on recurring customer questions or patterns

Drive Cross-Functional Coordination

• Act as a connective link between CS, Product, and Engineering when customer issues require routing
• Organize and track open items from cross-functional meetings and customer syncs
• Help maintain a clear voice-of-customer feedback loop to inform product priorities

Use AI to Work Smarter (Required, Not Optional)

• Actively apply AI tools to automate routine tasks, draft communications, and surface insights
• Propose and test lightweight automations to improve CS team efficiency
• Stay current on AI tooling and bring ideas for adoption back to the team

Qualifications

Currently enrolled in an undergraduate or graduate program — any major welcome

• No prior CS experience required; we hire for mindset and operating style, not resume
• Exceptionally organized: you build systems for yourself and others, and nothing falls through the cracks
• Self-starter: you take initiative, move quickly, and don't wait to be told
• Quick follow-up is a core part of how you operate — you close the loop before it's asked
• Eager to learn: you ask smart questions, absorb context fast, and apply it immediately
• Actively using AI tools — ChatGPT, Claude, Notion AI, or similar — in your coursework, side projects, or daily life

Nice to Have

Exposure to SaaS, identity, fintech, healthcare, or developer-facing products

• Experience in a coordination, operations, or project management capacity — internship, club leadership, or otherwise
• Familiarity with CRM tools or customer-facing workflows
• Interest in AI infrastructure, trust, security, or agentic systems

• Remote working environment
• Self-managed paid time off
• 11+ annual company holidays