Customer Success - HR Technology Solutions Advisor - Talent Suite

Mitsubishi Heavy Industries; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Excellent Benefits (Medical, Dental, V

401K Matching

Job summary

Mitsubishi Heavy Industries America, Inc. (MHIA) is seeking a Customer Success - HR Technology Solutions Advisor to join the Global HRIS team in Houston, onsite at the Galleria District headquarters.

This advisor-level role focuses on technical execution, design, configuration, integrations, testing, and post-go-live stabilization of enterprise HR technology platforms. The ideal candidate has 10+ years of HRIS/HR tech experience, SAP SuccessFactors certifications, and strong stakeholder and

Qualifications

• Bachelor's degree in IT, CS, HR, Business, or related field or equivalent experience.
• At least ten (10) years of progressive HRIS or HR technology experience including design, configuration, testing, and stakeholder partnership.
• SAP SuccessFactors module certifications or accreditation.
• Strong functional/technical knowledge of enterprise HR tech platforms such as SAP SuccessFactors, UKG, Workday, Oracle HCM, ServiceNow or similar clouds.
• Experience leading large HR tech projects including implementations, enhancements, releases, stabilization, or post-go-live support.
• Ability to translate business requirements into practical HR technology solutions.

Responsibilities

• Serve as the primary technical advisor for assigned HR technology capabilities, leading design, configuration, enhancement evaluation, release readiness, optimization, and continuous improvement.
• Partner with affiliates, HR, IT, Legal, vendors and third-party teams to design scalable HR tech solutions.
• Translate business requirements into functional/technical solutions through hands-on implementations, integrations, testing, and stabilization activities.
• Lead issue resolution with root-cause analysis and clear ownership.
• Evaluate platform releases and emerging functionality, develop test scenarios for business readiness.
• Prepare and maintain functional specifications, business requirements, and process documentation.
• Provide training and knowledge transfer to business users and support teams to improve proficiency.
• Build trusted relationships and identify opportunities to improve customer experience through technology.
• Ensure solutions align with HRIS governance, security, data integrity, and compliance.

Skills

Analytical thinking

Stakeholder management

Communication skills

Problem solving

Time management

Education

Bachelor's degree in IT, CS, HR or related field

Tools

SAP SuccessFactors

Workday

UKG

Oracle HCM

ServiceNow

Job description

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for aCustomer Success - HR Technology Solutions Advisor - Talent Suite to join our team. This is a onsite role based out of our Houston Headquarters located in the Galleria District.

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

SCOPE:

The Customer Success - HR Technology Solutions Advisor is part of the Global HRIS team and supports MHIA and its affiliates through the design, configuration, deployment, optimization, governance, and support of enterprise HR technology solutions. The role serves as the primary technical advisor for assigned HR technology capabilities and is responsible for translating business needs into scalable, implemented solutions. This advisor-level role has direct hands-on ownership for the technical execution of HR technology initiatives, including system configuration, implementations, integrations, modifications, enhancements, testing, issue resolution, and post-go-live stabilization. The role leverages strong analytical judgment with a primary focus on technical execution and delivery. The role is also accountable for translating business requirements into implemented, sustainable HR technology solutions across platforms such as HRIS, payroll, talent management, learning, recruiting, reporting, workflow automation, AI-enabled solutions, and future technologies as business needs evolve.

The ideal candidate will have at least ten (10) years of progressive HRIS or HR technology experience, including solution design, configuration support, enhancement delivery, testing, documentation, and stakeholder partnership.

JOB RESPONSIBILITIES:

• Serve as the primary technical advisor for assigned HR technology capabilities, leading solution design, configuration, enhancement evaluation, release readiness, optimization, and continuous improvement.
• Partner with affiliates, HR, IT, Corporate Functions, Legal, vendors, and third-party application teams to understand business needs, evaluate options and trade-offs, and recommend scalable HR technology solutions aligned with enterprise standards and business objectives.
• Translate business requirements into practical functional and technical solutions by configuring, enhancing, optimizing, and supporting HR technology platforms, including hands-on execution of implementations, integrations, modifications, testing, defect resolution, and stabilization activities.
• Lead the resolution of system, process, support ticket, and user-impacting issues through root-cause analysis, stakeholder coordination, clear ownership, and timely communication.
• Evaluate platform releases and emerging functionality, assess business impacts, coordinate readiness activities, and develop test scenarios to confirm system changes meet business requirements before release.
• Prepare and maintain functional specifications, business requirements documentation, process documentation, and knowledge-transfer resources.
• Provide training, coaching, technical guidance, and knowledge transfer to, business users, and support teams to improve proficiency, adoption, and effective use of HR technology solutions.
• Build trusted relationships with stakeholders and apply an internal consulting mindset to proactively identify opportunities to improve customer experience and business outcomes through technology.
• Ensure solutions align with established HRIS governance, security requirements, global design principles, data integrity standards, and compliance obligations.
• Evaluate AI capabilities, workflow automation, platform enhancements, and emerging HR technologies that may improve employee and administrator experiences or operational efficiency.
• Support the prioritization and delivery of HRIS initiatives by communicating timeline considerations, dependencies, risks, and business impacts to stakeholders.
• Maintain accurate time and effort tracking for customer billing, reporting, capacity planning, and project management, as applicable.
• This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

• Education: Bachelor's degree in Information Technology, Computer Science, Human Resources, Business, or a related field, or an equivalent combination of education, training, and experience.
• Experience: At least ten (10) years of progressive HRIS or HR technology experience, including solution design, configuration support, enhancement delivery, issue resolution, testing, documentation, and stakeholder partnership.
• Certification: SAP SuccessFactors module certifications or accreditation relevant to assigned modules required.
• Strong functional and technical knowledge of enterprise HR technology platforms, such as SAP SuccessFactors, UKG, Workday, Oracle HCM, ServiceNow, or similar cloud-based solutions.
• Experience supporting large, complex HR technology projects, including implementations, platform expansions, enhancements, releases, stabilization, or post-go-live support.
• Ability to understand the HR technology application portfolio and how platforms, integrations, data, and business processes contribute to daily HR and business operations.
• Strong analytical and problem-solving skills, with the ability to assess complex situations, identify root causes, and recommend practical solutions.
• Strong written and verbal communication skills, with the ability to translate complex technical concepts into clear business language and present to technical and nontechnical stakeholders.
• Strong stakeholder management and facilitation skills, including the ability to influence without direct authority and work across multiple functional disciplines.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
• Demonstrated customer focus, accountability, attention to detail, and commitment to data accuracy and quality.
• Proficiency in Microsoft Office Suite products, including advanced Excel capabilities.

PREFERRED QUALIFICATIONS:

• Experience supporting multiple HR technology platforms, modules, integrations, reporting tools, workflow automation platforms, or AI-enabled business applications.
• Experience with SAP SuccessFactors and related integrations with core HR, payroll, benefits, identity management, or third-party systems.
• Experience with HRIS governance, security, data integrity, release management, UAT planning, training development, process improvement, or change management initiatives.
• Experience leading and mentoring HRIS analysts, business users, third-party vendors, consulting partners, offshore resources, and cross-functional project teams.
• Experience working in a consulting-based or customer-focused delivery model, including tracking and billing time.
• Relevant HR technology, project management, process improvement, change management, or platform certification.

WORKING CONDITIONS:

• Travel: Up to 10% as needed for project meetings, system workshops, training, or business meetings.
• Standard Monday through Friday work week. Occasional extended hours may be required to meet deadlines, support releases, or address critical business needs.
• Primarily an office-based role with regular use of a computer, phone, and standard office equipment.
• Regularly required to sit, speak, hear, and move throughout the work area; may occasionally lift and/or move up to 15 pounds.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching)
• Excellent growth and advancement opportunities
• Paid vacation, sick time and 15 holidays
• Committed to quality products and services.
• Great working environment and culture

MHIA regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.