Senior HRIS Customer Success Analyst

Elevate Search LLC; Houston (TX); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company matching

Paid vacation and sick time

15 company holidays

Job summary

Elevate Search LLC in Houston seeks a senior HRIS professional to advise clients and internal stakeholders on SAP SuccessFactors Talent Suite and related HR technology. You will translate HR processes into technology solutions and coordinate with cross-functional teams to deliver outcomes.

The role blends HRIS consulting, customer success, and project management, requiring strong communication and analytical skills, and experience in client-facing environments.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS/Business/HR.
• 8+ years of professional HRIS experience.
• Experience supporting SAP SuccessFactors or another enterprise HRIS platform.
• Experience with HR technology implementations, integrations, upgrades, or major system enhancements.
• At least 3 years in a customer-facing, consulting, account management, or stakeholder-facing role.
• Strong understanding of HR processes, HR technology, reporting, and human capital data.
• Strong analytical and problem-solving capabilities.
• Excellent written, verbal, and presentation skills.
• Experience with project management and/or change management.
• Strong proficiency with Microsoft Office, particularly Excel, PowerPoint, and Word.

Responsibilities

• Develop and maintain relationships with customers and stakeholders.
• Act as primary contact for HR technology questions and system changes.
• Translate customer requirements into practical HRIS solutions.
• Coordinate with support, product, operations, and other teams to resolve issues.
• Plan and manage HRIS implementations, upgrades, and integrations.
• Develop test scenarios and execute testing for HRIS solutions.
• Support training and user enablement for system changes.

Skills

Customer facing

HRIS expertise

SAP SuccessFactors

Business analysis

Project management

Stakeholder management

Education

Bachelor's degree in IT/CS/Business/HR

Tools

SAP SuccessFactors

Job description

A global industrial organization is expanding its HR technology and customer success team and is seeking a senior-level HRIS professional to serve as a trusted advisor to clients and internal stakeholders.

This position combines HR technology, customer engagement, business analysis, project management, and systems consulting. The successful candidate will work directly with customers to understand their HR processes and challenges, translate those needs into technology solutions, and coordinate with technical and operational teams to deliver effective outcomes.

The role has a strong focus on the SAP SuccessFactors Talent Suite and is ideal for someone who understands both the technology and the HR processes it supports.

What You'll Be Doing

Customer Success & Stakeholder Management

• Develop and maintain strong relationships with customers and key stakeholders.
• Act as a primary point of contact for HR technology questions, system changes, and ongoing initiatives.
• Understand customer business requirements and translate them into practical HRIS solutions.
• Communicate system updates, process changes, enhancements, and other initiatives to customers.
• Gather customer feedback and identify opportunities to improve system functionality and user experience.
• Coordinate with technical support, product, operations, and other internal teams to resolve customer issues.
• Manage complex customer concerns through resolution while maintaining a high level of service.

HRIS & Business Analysis

• Evaluate HR processes and identify opportunities to improve efficiency through technology.
• Gather, document, and analyze business and system requirements.
• Partner with HR and technical teams to design, implement, and enhance HR technology solutions.
• Support the development and implementation of new or redesigned systems, reports, processes, and procedures.
• Analyze HRIS data to identify inconsistencies, errors, process gaps, and potential compliance concerns.
• Investigate complex system issues by analyzing data, identifying root causes, and developing recommendations.
• Review software releases and new functionality to determine potential business and operational impacts.
• Help establish consistent data models and system processes across cross-functional teams.

Project & Change Management

• Support planning and execution of HRIS implementations, integrations, upgrades, and other technology initiatives.
• Help define project scope, requirements, timelines, milestones, and deliverables.
• Coordinate activities across HR, IT, vendors, customers, and other stakeholders.
• Track project risks, issues, dependencies, and action items and elevate when necessary.
• Maintain project plans, schedules, documentation, status reports, and other project materials.
• Ensure projects remain aligned with business objectives, quality expectations, and agreed-upon timelines.
• Support organizational change initiatives associated with HR technology implementations and enhancements.
• Support system upgrades, enhancements, and new functionality.
• Develop test scenarios and test cases based on business requirements.
• Execute testing, document results, identify defects, and coordinate resolution.
• Assist with production support and troubleshooting of complex HRIS issues.
• Work with technical teams and vendors to resolve system problems and minimize business disruption.
• Maintain appropriate documentation throughout implementation and support activities.

Training & User Enablement

• Evaluate training requirements based on system changes and customer needs.
• Develop training materials and deliver training to advanced users and stakeholders.
• Help customers understand new functionality, processes, and system capabilities.
• Provide ongoing guidance to users and stakeholders as HR technology evolves.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Human Resources, or a related field; equivalent experience may be considered.
• 8+ years of professional HRIS experience.
• Experience supporting SAP SuccessFactors or another enterprise HRIS platform.
• Experience with HR technology implementations, integrations, upgrades, or major system enhancements.
• At least 3 years of experience in a customer-facing, consulting, account management, or stakeholder-facing role.
• Strong understanding of HR processes, HR technology, reporting, and human capital data.
• Strong analytical and problem-solving capabilities.
• Excellent written, verbal, and presentation skills.
• Experience with project management and/or change management.
• Strong proficiency with Microsoft Office, particularly Excel, PowerPoint, and Word.

Preferred Experience

• Hands‑on experience with SAP SuccessFactors, particularly Employee Central or the Talent Suite.
• Experience working in a customer success, HR technology consulting, or implementation consulting environment.
• Experience managing multiple customers, projects, or initiatives simultaneously.
• PMP certification.
• Master's degree or MBA.
• Experience supporting organizations undergoing significant growth or transformation.
• Experience working within a global or matrixed organization.
• Familiarity with Japanese business culture and international stakeholder management.
• Experience working directly with multiple customers in a consulting or client-services capacity.

Ideal Candidate

The ideal candidate is someone who can comfortably move between HR, technology, and the customer.

You don't need to be the person writing the code, but you should understand how enterprise HR systems work, how HR processes translate into system requirements, and how to communicate effectively with both technical teams and business users.

This is particularly well suited to an HRIS professional who has moved beyond traditional system administration and has developed strong consulting, customer‑facing, project management, and business analysis skills.

Someone with meaningful SAP SuccessFactors experience who can sit with a customer, understand the problem, translate it into requirements, and then drive the appropriate teams toward a solution will be particularly successful.

• Onsite position based in Houston's
• Monday through Friday schedule
• Up to 20% travel
• Occasional evening or weekend work may be required based on customer or project needs
• Regularly required to sit, stand, walk, communicate, and work at a computer for extended periods
• Ability to occasionally lift or move up to 25 pounds
• Competitive compensation
• Medical, dental, and vision coverage
• 401(k) with company matching
• Paid vacation and sick time
• 15 company holidays
• Opportunities for professional growth and advancement
• Exposure to global HR technology initiatives and enterprise-level systems
• Collaborative, international working environment