Customer Success & Growth Manager

ALTG; Calumet City (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group is seeking a Customer Success Manager in Calumet City, IL to grow service and parts revenue while strengthening customer relationships. You will manage onboarding, coordinate with service and branch teams, and drive retention across a defined territory.

The role emphasizes proactive customer engagement, account management, and development of service programs to achieve growth and customer satisfaction.

Qualifications

• Strong communication, organizational, and relationship-building skills.
• Self-motivated and customer-focused.
• Experience in customer success, operations, service, account management, business development, or industrial equipment industries preferred.

Responsibilities

• Increase customer retention and strengthen relationships.
• Drive service and parts revenue growth.
• Identify business opportunities and service agreements within accounts.
• Coordinate with branch operations, service, and sales teams.
• Maintain CRM records and track retention metrics.
• Conduct customer business reviews and promote loyalty.
• Onboard new customers and ensure a smooth transition to Alta processes.

Skills

Communication skills

Organizational skills

Relationship-building

Customer-focused

Customer success experience

Operations experience

Service/AM experience

Business development

Industrial equipment

Job description

Alta Equipment Group is seeking a Customer Success Manager in Calumet City, IL to grow service and parts revenue while strengthening customer relationships. You will manage onboarding, coordinate with service and branch teams, and drive retention across a defined territory.

The role emphasizes proactive customer engagement, account management, and development of service programs to achieve growth and customer satisfaction.