Customer Success & Fulfillment Coordinator

Winpak-Heat-Seal; Pekin (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Medical, dental, vision benefits

Retirement savings plan

Paid time away

Tuition assistance

Employee assistance program

Disability coverage

Life and AD&D insurance

Optional additional life insurance

Job summary

Winpak Heat Sealis in Pekin, Illinois is seeking a Customer Service Coordinator to join our team onsite. You will serve as the hub between customers, sales, production, and logistics, coordinating solutions with accuracy and professionalism.

The role emphasizes building relationships, ensuring timely responses, and maintaining inventory and order accuracy while supporting continuous improvement initiatives. Monday–Friday, onsite in Pekin.

Qualifications

• 3+ years of experience in a customer-focused, cross-functional environment.
• Strong verbal and written communication skills with internal/external stakeholders.
• Experience using Microsoft Office applications including Outlook, Word, Excel, and Teams.

Responsibilities

• Serve as the primary point of contact for assigned customers and sales representatives, providing timely, professional support.
• Build and maintain strong customer relationships by proactively addressing inquiries and resolving issues.
• Manage customer orders from initial request through final delivery, ensuring accuracy and on-time fulfillment.
• Coordinate with production, logistics, graphics, quality, and finance to facilitate order fulfillment.
• Communicate product specifications, pricing, forecasts, and packaging requirements across departments.
• Monitor order status, production schedules, and customer commitments; address risks or concerns.

Skills

Customer focus

Cross-functional collaboration

Communication

Microsoft Office

Education

Business Administration or related field

Tools

Outlook

Word

Excel

Teams

Job description

Winpak Heat Sealis in Pekin, Illinois is seeking a Customer Service Coordinator to join our team onsite. You will serve as the hub between customers, sales, production, and logistics, coordinating solutions with accuracy and professionalism.

The role emphasizes building relationships, ensuring timely responses, and maintaining inventory and order accuracy while supporting continuous improvement initiatives. Monday–Friday, onsite in Pekin.