Customer Success Field Associate Grand Island, NE area

Phytech; Grand Island (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with employer match

Company vehicle and tools for success

Job summary

A global AgTech leader is seeking a Customer Success Field Associate in Grand Island, NE. This role offers hands-on training and mentorship, focusing on improving customer success in agriculture technology. Responsibilities include installing and troubleshooting equipment, guiding customers through the onboarding process, and building relationships with growers. Strong interpersonal skills and a desire to work independently in diverse field environments are essential. This position includes a defined career path towards a Customer Success Manager role.

Qualifications

• Demonstrated experience or education in agriculture.
• Comfortable working outdoors and independently.
• Excellent verbal and written communication skills.

Responsibilities

• Install, maintain, and troubleshoot Phytech hardware.
• Guide customers through onboarding of digital tools.
• Educate customers on irrigation best practices.

Skills

Experience in agriculture

Strong interpersonal skills

Problem-solving aptitude

Education

Degree in agriculture or related field

Tools

Hand power tools

Agricultural machinery

Job description

Customer Success Field Associate Grand Island, NE area

Grand Island, NE, USA

About Us

Phytech is a global AgTech leader powering more than 1,200 of the world's largest nut, fruit, and vegetable growers across 5 continents, helping them optimize production by connecting them to their plants and irrigation system.

We're the world's only one-stop platform that covers the entire field—from crop to drop with real‑time agronomic insights, hydraulic monitoring, automation, sustainability tools, and our groundbreaking Farm‑AI Agent, Daisy.

Backed by a dedicated team obsessed with one goal: making growers more successful.

Come lead the revolution with us.

Role Summary

The Customer Success Field Associate role is the first step in Phytech’s tiered development path to becoming a Customer Success Manager (CSM). As a Field Associate, you will receive hands‑on training, mentorship, and field experience that builds your technical, agronomic, and customer success skills. You'll gain the foundational skills of field operations while being introduced to core customer success practices. You’ll gain exposure to working with growers to support adoption and impact of Phytech’s technology, setting the stage for future advancement into more strategic customer‑facing roles.

Key Responsibilities:

• Begin your journey to support growers in the field by installing, maintaining, and troubleshooting Phytech hardware.
• Gain insights into how to guide customers through onboarding and the adoption of Phytech’s digital tools.
• Build trusted relationships with growers by offering reliable, responsive support.
• Collect and relay critical field‑level insights to the internal team to ensure optimal customer outcomes.
• Gain exposure to educating and advising customers on irrigation best practices and interpreting actionable data.
• Assist in expanding Phytech’s presence within existing accounts through strong service and value demonstration.
• Maintain accurate documentation of field activities, service issues, and grower feedback.

Qualifications:

• Demonstrated experience or education in agriculture, with a strong desire to grow within the industry.
• Passion for helping growers succeed and improving farm productivity through technology.
• Comfortable working outdoors and independently in diverse field environments.
• Strong interpersonal skills and the ability to build rapport with growers.
• Willingness to travel within a regional territory and work flexible hours during the growing season.

Requirements:

• Hands‑on farming or agronomic experience.
• Strong technical skills and problem‑solving aptitude to effectively troubleshoot and resolve complex machinery and equipment issues.
• Excellent verbal and written communication skills for clear reporting and effective customer interactions.
• Possession of a valid driver’s license and strong navigational skills to travel to customer sites.
• Physical capability to pull, push, and lift objects weighing up to 75 lbs, as necessary for equipment installations and maintenance.
• Ability to stand, bend, and stoop for extended periods during equipment maintenance.
• Willingness and ability to work outdoors in varying weather conditions, including heat, cold, rain, and dusty environments.
• Proficiency in navigating uneven terrain, as required.
• Competence in safely and effectively operating hand power tools, agricultural machinery, and vehicles.
• Works autonomously, with little guidance.
• Completes assigned tasks under time requirements and seasonal constraints.
• Strong customer orientation and service focus.
• Full‑time work commitment to meet the demands of the role.

Preferred

• Degree in agriculture, plant science, agronomy, or related field.
• CCA, PCA, or CAIS certification (or working toward certification)

What Phytech Offers

• A clearly defined career path into a Customer Success Manager role.
• High autonomy and field independence with full support from technical and customer teams.
• Comprehensive benefits: medical, dental, vision, and 401k with employer match after 90 days.
• Tools for success including a company vehicle, cell phone, laptop, and fully stocked toolkit.
• Join Phytech and help shape the future of agriculture. As a Customer Success Field Associate, you’ll gain the skills, experience, and mentorship necessary to build a long‑term career in AgTech and customer success—starting in the field, where it matters most.