Customer Success Engineer - Wireless

Inorsa; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance & Disability Coverage

Flexible Spending Account (FSA) & Health Savings Account (HSA)

Unlimited Vacation Days

Paid Sick Leave & Parental Leave

Job summary

A leading telecom technology company based in Austin, Texas, is seeking a Wireless Solutions Architect to drive the adoption of AI and automation products. This role involves serving as a trusted advisor to customers, leveraging expertise in wireless workflows, and helping streamline engineering processes. Ideal candidates have proven client-facing experience in the wireless telecom industry and exceptional communication skills. Competitive benefits include unlimited vacation days and comprehensive insurance options.

Qualifications

• Proven experience in a technical, client-facing role within the wireless telecom industry.
• Strong knowledge of wireless telecom workflows.
• Ability to form strong working relationships with executives.

Responsibilities

• Serve as the primary technical advisor for multiple clients.
• Lead customers in integrating Inorsa's solutions.
• Define and execute tailored technical strategies.
• Build a network of technical champions within client organizations.
• Mentor team members and foster a culture of knowledge sharing.
• Mentor team members to foster technical excellence.

Skills

Technical, client-facing experience

Knowledge of wireless telecom equipment

Analytical skills

Exceptional communication skills

Relationship building

Education

Background in computer science

Job description

Overview

About Inorsa

At Inorsa, we’re not just building technology — we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.

Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.

As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.

About the Role

Inorsa is looking for a Wireless Solutions Architect to drive the adoption and implementation of our cutting-edge AI and automation products in the telecom industry. In this role, you will serve as a trusted technical advisor to our customers, leveraging your expertise in wireless customer workflows to design and deploy impactful solutions.

You will work alongside a team of hands-on engineers and specialists to build and showcase Inorsa’s capabilities, but you must also be highly technical—understanding how AI and automation can streamline telecom workflows and drive efficiency.

Bridging real-world use cases with our technology will be key to driving adoption across the telecom markets. With your insights, Inorsa will continue shaping the future of product development while staying at the forefront of innovation in the industry.

What You’ll Do

• Serve as the primary technical advisor for multiple clients, guiding them through the adoption of Inorsa’s AI-powered telecom solutions.
• Lead customers on a transformational journey, helping them integrate Inorsa into their workflows to streamline engineering and increase efficiency.
• Define and execute technical strategies tailored to each account, ensuring alignment with customer goals and industry best practices.
• Build a network of technical champions within client organizations to drive broader adoption of Inorsa’s solutions.
• Serve as a subject matter expert in wireless for the Inorsa engineering team, providing guidance on best practices, industry trends, and product development.
• Provide structured mentorship to team members, fostering a culture of technical excellence and knowledge sharing.

What We’re Looking For

• Proven experience in a technical, client-facing role within the wireless telecom industry.
• Strong knowledge of wireless telecom equipment, as well as operator and tower infrastructure workflows.
• Strong analytical skills, with the ability to organize, analyze, and communicate complex information clearly and effectively.
• The ability to form strong working relationships with executives and champions within customer organizations.
• Exceptional communication skills, both verbal and written, with the ability to translate customer needs into actionable feedback for the Inorsa product and engineering teams
• A passion for market disruption and a desire to build something transformative.

Nice to Have

• Background in computer science or experience with cloud-based technologies and APIs.
• Experience in software onboarding or customer account management.
• Medical, Dental, and Vision Insurance
• Life Insurance & Disability Coverage
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Unlimited Vacation Days
• Paid Sick Leave & Parental Leave

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance & Disability Coverage
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Unlimited Vacation Days
• Paid Sick Leave & Parental Leave