Project Engineer (Customer Success) - Wireless
Inorsa
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Benefits offered by this job
Job summary
Qualifications
- 5+ years of relevant experience in telecom engineering or SaaS environments.
- Strong domain knowledge in telecom infrastructure and project management.
- Experience with structural analysis software and CAD-based drafting.
Responsibilities
- Serve as the primary contact for telecom infrastructure customers.
- Develop customer success plans and drive product adoption.
- Act as trusted advisor, providing insights to engineering teams.
Skills
Education
Job description
Austin, TX
At Inorsa , we’re not just building technology — we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.
Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.
As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.
Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS.
In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning.
You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.
- Serve as the primary post-sale technical owner for a portfolio of telecom infrastructure customers
- Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes
- Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives
- Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment
- Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery
- Lead onboarding, configuration, and workflow mapping for engineering and design teams
- Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows
- Support customer use cases involving:
- M&A, Lease Abstraction, Data Warehouse
- Structural analysis and modification workflows
- Tower, mount, and infrastructure design
- Engineering calculations, drawings, and compliance requirements
- Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams
- Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities
- Serve as an advocate and Voice of the Customer (VoC) for users
- Partner closely with Product Management to:
- Validate feature requirements against real-world engineering workflows
- Influence roadmap prioritization with customer-backed insights
- Participate in design reviews, betas, and early access programs
- Translate customer feedback into clear, actionable product requirements grounded in industry realities
- Help define success metrics for new features and support successful customer rollout
- Drive product adoption and utilization across customer organizations
- Identify renewal risks early through engagement signals and lead mitigation strategies
- Partner with Sales and Leadership to:
- Support expansion opportunities (additional modules, seats, or enterprise rollouts)
- Provide technical credibility in late-stage sales or upsell conversations when needed
- Support customers as they scale usage across teams, regions, and projects
- Act as an internal subject matter expert on engineering workflows
- Industry best practices
- Regulatory and compliance considerations
- Emerging trends in infrastructure design and analysis
- Contribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks
- Customers view you as a core extension of their engineering team, not just a vendor contact
- High Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) driven by trust, adoption, and expansion
- Reduced churn risk through proactive technical engagement
- Increased platform utilization across engineering and design workflows
- Product roadmap decisions clearly informed by real customer needs
- Scalable customer success processes that support company growth
- 5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering
- Strong domain knowledge in telecom infrastructure, such as:
- Structural analysis of towers and mounts
- Infrastructure planning, modification, and deployment workflows
- Familiarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations)
- Experience supporting B2B SaaS platforms and cloud-based software
- Proven ability to manage complex, multi-stakeholder customer environments
- Strong communication skills with the ability to translate technical concepts into business value
- Bachelor’s degree in Engineering or a related technical field (or equivalent experience)
- Prior exposure to product discovery, backlog prioritization, or roadmap planning
- Experience working in early-stage or high-growth SaaS environments
- PMP, Agile, or cloud certifications
- Telecom Leasing, Zoning/Permitting, Construction
- Tower Company and Carrier inner-workings
- Network Operations, Integrations
- Telecom Regulatory & Compliance, Site Acquisition
- Medical, Dental, and Vision Insurance
- Life Insurance & Disability Coverage
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Unlimited Vacation Days
- Paid Sick Leave & Parental Leave
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