Customer Success Engineer, West Coast U.S.

Torq; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Torq is seeking a Customer Success Engineer to join our Field Engineering team. You’ll help customers unlock the full potential of our AI SOC platform, providing technical expertise, problem-solving, and insights into our product roadmap.

Working with a global team, you will guide customers on automation journeys, deliver world-class support, and stay up-to-date with security trends to shape Torq's offerings.

Qualifications

• 2+ years hands-on experience with SOAR/Automation technologies or similar roles.
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a 'can-do' attitude in a fast-paced environment.
• Experience with SOC, cloud environments, EDR, and SIEM is highly desirable.

Responsibilities

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq's roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

Skills

SOAR/Automation

Customer-facing

Security automation

API integration

Job description

Job Overview

Skeletons, lasers, tattoo buses - the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'.

Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500.

We are Torq - We're transforming cybersecurity by putting powerful no-code automation in the hands of every security professional - helping them deliver stronger, faster protection in minutes. From the Fortune 10 to cutting-edge startups - Torq's automation helps shorten threat response time by 70%, or reduce manual work by 75% for any security process. No wonder we're doubling our customer base every few months and have grown our team over 200% in the past year.

Customer Success Engineer

at Torq, you'll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, you'll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our product's future.

What You'll Do:

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq's roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

What We're Looking For:

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a 'can-do' attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.

Torq is building a company that values different perspectives and experiences, and we're excited to learn how you could contribute to our success.

Why Torq?

At Torq, diversity is our strength. We are an equal-opportunity employer and welcome applicants regardless of race, religion, gender, age, or background. We're committed to fostering an environment where every team member feels empowered to bring their unique perspective to the table.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq's Privacy Policy.

#LI-Remote

We build AI for a living, and we encourage candidates to use it to prep, research, and sharpen their best work. But we're hiring humans, not chatbots. We want the real you. Use AI to tighten your resume, prep for interviews, research Torq, and outline ideas for written responses. Show up as yourself for live interviews, final assessments (the voice, logic, and reasoning need to be yours), and anywhere we're evaluating how you think - not how you prompt.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq's Privacy Policy.