Customer Success Engineer - Healthcare API & RCM Expert

Stedi; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Stedi is building the first new healthcare clearinghouse in decades. We are expanding our Customer Success Engineering team to help healthcare customers maximize value from our programmable clearinghouse. You’ll work directly with customers to ensure production readiness, integration success, and rapid issue resolution.

The role blends technical API work with a customer-centric product mindset, requiring deep RCM knowledge and the ability to move fast in a fast-growing SaaS company.

Qualifications

• Subject matter expertise in revenue cycle management.
• Experience with APIs and data formats like JSON and X12.
• Ability to identify product gaps and communicate to engineering.
• Strong ability to manage many threads and respond quickly.
• Excellent customer empathy and relationship-building.
• Experience in customer-facing roles.

Responsibilities

• Support new customers from proof-of-concept through production to ensure they can process production claims and eligibility checks quickly.
• Collaborate with customers via dedicated Slack channels.
• Triage requests from customers needing help with our products or payer responses to claims, remittances, and eligibility checks.
• Identify product gaps and relay those as documented issues to product and engineering teams for review.
• Contribute to external documentation and internal runbooks to enable self-service adoption.
• Utilize data to improve our ability to anticipate customer needs and improve retention.

Skills

Revenue cycle management expertise

APIs integration experience

Product mindset

Fast-paced, organized

Tools

JSON

X12 HIPAA

APIs

Job description

Stedi is building the first new healthcare clearinghouse in decades. We are expanding our Customer Success Engineering team to help healthcare customers maximize value from our programmable clearinghouse. You’ll work directly with customers to ensure production readiness, integration success, and rapid issue resolution.

The role blends technical API work with a customer-centric product mindset, requiring deep RCM knowledge and the ability to move fast in a fast-growing SaaS company.