Customer Success Engineer, Access

Palo Alto Networks; Santa Clara (CA); On-site; USD 112,000 - 183,000; Full time

Job summary

Palo Alto Networks is seeking a Customer Success Engineer to drive customer success through advanced technical expertise and product adoption in network security. This role involves collaborating with key technical teams and influencing executive-level stakeholders to optimize product use and address complex technical challenges, ensuring that customers benefit fully from the capabilities of our solutions.

Benefits

Flexible Benefits Program

Mental and Financial Health Resources

Personalized Learning Opportunities

Qualifications

• 5+ years of industry experience with expertise in network security.
• Advanced knowledge of SASE and SD-WAN.
• Proven ability to influence decisions at executive levels.

Responsibilities

• Drive customer success through advanced technical expertise.
• Lead complex customer engagements and resolve technical challenges.
• Support product adoption with tailored training sessions.

Skills

Network Security

Cloud Infrastructure

Communication Skills

Education

Relevant Bachelor's Degree

Job description

Get AI-powered advice on this job and more exclusive features.

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions.

This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access, SD-WAN, CASB, and others under the SASE portfolio.

Your Impact

• Product Expertise
• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
• Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations
• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions
• Product Adoption
• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement
• Ensure customers achieve operational excellence by fully adopting and optimizing new features
• Customer Impact
• Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives
• Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies
• Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution
  

Qualifications

Your Experience

• 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies
• Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
• High-level consultative skills, capable of influencing decisions and driving customer success strategies
• Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark
• Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time
• Detail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network
• Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs
• Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks
• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs
• Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches
• Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus
• Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments
  
  

Additional Information

The Team

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance. Our team is responsible for managing our customers’ technical journey deploying, adopting and maturing Palo Alto Networks Secure Access Service Edge(SASE) products.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $112000/YR - $182500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Computer and Network Security

Referrals increase your chances of interviewing at Palo Alto Networks by 2x

Sign in to set job alerts for “Customer Success Engineer” roles.

Technical Scale Customer Success Manager

San Francisco Bay Area $130,000.00-$200,000.00 3 weeks ago

Introduce Yourself - Submit your resume to Descope

Redwood City, CA $141,700.00-$212,500.00 2 weeks ago

Pleasanton, CA $120,000.00-$180,000.00 2 days ago

Pleasanton, CA $134,000.00-$165,000.00 4 days ago

Sr. Customer Success Engineer, SASE (CASB)

Founding Customer Success Manager (SF | Onsite | $200–230K base + Equity)

San Jose, CA $60,000.00-$70,000.00 1 day ago

Customer Success Manager, Mid-Market Scribe

Mountain View, CA $70,000.00-$110,000.00 3 months ago

Customer Success Manager, Enterprise Scribe

Mountain View, CA $120,000.00-$150,000.00 1 week ago

Newark, CA $158,642.00-$225,000.00 3 days ago

San Francisco Bay Area $70,000.00-$90,000.00 22 hours ago

Pleasanton, CA $168,397.00-$180,960.00 3 days ago

Menlo Park, CA $260,000.00-$322,000.00 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.