Customer Success Engineer - NGFW

TalentBurst; Plano (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm seeks a Customer Success Engineer (NGFW). In this fully remote role, you will leverage your network security expertise to drive customer satisfaction and maximize product use. Ideal candidates possess a strong technical background, proven advisory skills, and a collaborative spirit while managing relationships with various stakeholders.

Qualifications

• 5+ years in network security engineering or similar roles.
• Network Security certifications (e.g., PCNSA, CCNP) preferred.
• Experience with NGFW and enterprise network products is a plus.

Responsibilities

• Provide expertise on Next Generation Firewall (NGFW) products.
• Drive product adoption and influence roadmap based on customer feedback.
• Partner with account teams for technical account planning and deployment.

Skills

Network Security Engineering

Technical Advisor

Account Management

Project Management

Collaboration

Education

Bachelors or Masters in Engineering

Job description

Role: Customer Success Engineer - NGFW
Duration: 1+ year contract
Location: 100% Remote

Description:

• Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Skills:

• 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
• Working knowledge of *** NGFW security platforms is highly desirable.
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
  Network Security certification from *** (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
• Bachelors or Masters in Engineering preferred