Senior Customer Success Engineer

Harness; Dallas (TX); Remote; USD 160,000 - 180,000; Full time

Job summary

Harness, a leading software delivery company, seeks a mid-senior level Senior Customer Success Engineer. In this remote role based out of Dallas, lead technical support for AppSec solutions, optimizing customer usage of our platform. Ideal candidates have 5+ years of experience in relevant technical fields, strong skills in Kubernetes, and customer-facing abilities, ensuring customers derive maximum value and seamless integration of our technology in their workflows.

Qualifications

• 5+ years of experience in related field.
• Hands-on experience with Kubernetes and Cloud technologies.
• Excellent customer-facing and problem-solving skills.

Responsibilities

• Handle and resolve product support issues, ensure effective customer onboarding.
• Advocate customer needs and provide technical guidance on platform usage.
• Create and maintain technical documentation and collaborate with product teams.

Skills

App Security

Cloud Technologies

Kubernetes

Problem Solving

Customer-facing Skills

Education

Bachelor's degree in Computer Science or related field

Job description

Join to apply for the Senior Customer Success Engineer role at Harness

Join to apply for the Senior Customer Success Engineer role at Harness

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Job Summary

We're looking for a highly technical Customer Success Engineer to join our Customer Success team. The Customer Success Engineer plays a crucial role in implementing and integrating Traceable by Harness AppSec solutions and use cases.

You will represent our AppSec suite of products to deliver expert-level troubleshooting and ensure fast, effective resolution of customer issues. You’ll provide strategic technical guidance and share best practices to help customers optimize their usage and realize maximum value of our platform. Additionally, you'll offer thoughtful, data-driven recommendations for product enhancements and collaborate closely with product and development teams to bring them to life.

You are a hand-on technologist with experience in DevOps, App Security or Cloud security with deep expertise in Kubernetes and systems architecture.

About The Role

• Deliver happiness to our users - handle and resolve Tier 1-3 product support issues and/or solution implementation and delivery activities with minimum involvement from developers.
• Serve as the primary technical point of contact for a portfolio of key customers, building strong relationships and ensuring a deep understanding of their business needs and technical requirements.
• Help our users with onboarding, third party integrations, license management and feature requests.
• Team up with the technical account managers (CSM) to onboard and support our customers.
• Act as the subject matter expert in our modules to guide customers on platform configuration, integration, and custom solutions throughout their journey.
• Provide systems engineering and support expertise for our on-premises platform running on Kubernetes.
• Advocate customer needs/issues cross-functionally.
• Assist customers in integrating application security into their Security and DevOps workflows.
• Create and maintain technical documentation, including implementation and best practice guides.
• Collaborate with Product and Engineering teams to enhance the user experience of the platform.
  
  

About You

• 5+ years of experience as a developer, technical architect, consulting, technical account manager, or customer success engineer.
• Strong experience in AppSec, performance optimization, and cloud technologies (AWS, GCP, Azure).
• Hands-on experience with Kubernetes and its ecosystem.
• Familiar with private cloud and app/containerization platforms (OpenShift, Rancher, PCF, etc.).
• Experience and understanding of DevOps principles and practices, including CI/CD pipelines, automation, and infrastructure-as-code.
• Ability to quickly learn new emerging technologies, methodologies, and solutions in the cloud, DevOps, and security space.
• Excellent customer-facing skills, problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Comfortable working in a fast-paced, dynamic environment.
• Bachelor's degree in Computer Science or related field preferred.
  
  

Location

This is a remote role based out of Dallas, TX; Chicago, IL; Boston, MA; Atlanta, GA; or New York, NY offices.

The anticipated base salary range for this position is $160,000 - $180,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.

A valid authorization to work in the U.S. is required

Pay transparency

$160,000—$180,000 USD

Harness In The News

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area
• Forbes - 2024 America's Best Startup Employers
• SF Business Times - 2024 Fastest Growing Private Companies Awards
• Fast Co - 2024 100 Best Workplaces for Innovators
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [e-mail]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

Referrals increase your chances of interviewing at Harness by 2x

Sign in to set job alerts for “Customer Success Engineer” roles.

Customer Success Manager (Remote Position)

Customer Success Engineer - Byte Kitchen & Fleet

Sr. Customer Success Engineer, SASE (CASB)

Dallas-Fort Worth Metroplex $70,000.00-$80,000.00 12 hours ago

Dallas-Fort Worth Metroplex $80,000.00-$85,000.00 2 weeks ago

Dallas, TX $65,000.00-$75,000.00 2 days ago

Customer Success Engineer (Contract) - Palo Alto Networks

Richardson, TX $63,000.00-$70,000.00 3 weeks ago

Customer Success Manager Southeast (Dallas, DC, Atlanta)

Dallas, TX $116,700.00-$196,100.00 1 day ago

Enterprise Customer Success Manager (CSM)

Dallas, TX $125,000.00-$175,000.00 11 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.