Customer Success Engineer

Trantor; Plano (TX); On-site; USD 135,000 - 185,000; Full time

Job summary

Trantor is seeking a skilled Customer Success Engineer in Plano, TX to drive customer satisfaction and optimize the deployment of their Next-Generation Firewall technologies. This role requires a minimum of 5 years in network security, strong technical skills, and the ability to manage client relationships effectively.

Qualifications

• Minimum of 5 years’ experience in network security engineering.
• Hands-on experience with Palo Alto Networks platforms is highly desirable.
• Familiarity with enterprise-grade network hardware required.

Responsibilities

• Provide technical expertise on NGFW technologies.
• Collaborate with Product and Engineering teams.
• Ensure timely implementation of security solutions.

Skills

Customer Focus

Technical Expertise

Interpersonal Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Palo Alto Networks NGFW

Job description

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About the Company

We are seeking a skilled and customer-focused Customer Success Engineer to join our team onsite in Plano, TX. This role involves working directly with enterprise clients to ensure the successful deployment, adoption, and optimization of our Next-Generation Firewall (NGFW) technologies. You will play a critical role in driving customer satisfaction, technical success, and long-term value realization.

About the Role

We are seeking a skilled and customer-focused Customer Success Engineer to join our team onsite in Plano, TX. This role involves working directly with enterprise clients to ensure the successful deployment, adoption, and optimization of our Next-Generation Firewall (NGFW) technologies. You will play a critical role in driving customer satisfaction, technical success, and long-term value realization.

Responsibilities

• Provide technical expertise on Palo Alto Networks NGFW technologies to maximize customer value.
• Collaborate with Product and Engineering teams to integrate and implement robust security solutions.
• Act as a trusted advisory and customer advocate, influencing product adoption and road-maps.
• Ensure timely and effective implementation of solutions that meet customers’ security objectives.
• Partner with account teams to execute high-touch delivery strategies, technical account plans, and success frameworks.
• Handle technical escalations and ensure continuous improvement in service delivery.

Qualifications

• Minimum of 5 years’ experience in network security engineering, operations, support, or professional services.
• Hands-on experience or working knowledge of Palo Alto Networks NGFW platforms is highly desirable.
• Familiarity with enterprise-grade network hardware including routers, switches, servers, and monitoring tools.
• Proficiency across Windows, Mac, and Linux environments is preferred.
• Certifications (any of the following preferred): PCNSA, PCNSE, CISSP, CCNA, CCNP, CCIE.
• Strong interpersonal skills with the ability to build relationships across both technical and non-technical stakeholders.
• Demonstrated experience with customer escalations, account engagement, and light project management.
• Comfortable working in a matrixed environment, upholding values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Required Skills

• Minimum of 5 years’ experience in network security engineering, operations, support, or professional services.
• Hands-on experience or working knowledge of Palo Alto Networks NGFW platforms is highly desirable.
• Familiarity with enterprise-grade network hardware including routers, switches, servers, and monitoring tools.
• Proficiency across Windows, Mac, and Linux environments is preferred.
• Certifications (any of the following preferred): PCNSA, PCNSE, CISSP, CCNA, CCNP, CCIE.
• Strong interpersonal skills with the ability to build relationships across both technical and non-technical stakeholders.
• Demonstrated experience with customer escalations, account engagement, and light project management.
• Comfortable working in a matrixed environment, upholding values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Preferred Skills

• Hands-on experience or working knowledge of Palo Alto Networks NGFW platforms is highly desirable.
• Familiarity with enterprise-grade network hardware including routers, switches, servers, and monitoring tools.
• Proficiency across Windows, Mac, and Linux environments is preferred.
• Certifications (any of the following preferred): PCNSA, PCNSE, CISSP, CCNA, CCNP, CCIE.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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