Customer Success Enablement Lead

OneImaging; Miami (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Equity incentives

Job summary

OneImaging is seeking a highly organized Customer Success Enablement Manager to scale our CS organization from implementation through ongoing account management. You will build playbooks, training, tools, processes, and a centralized knowledge base, and work cross-functionally with Product, Sales, Marketing, and Operations to turn complex workflows into simple, repeatable processes.

You’ll develop onboarding, templates, and executive-ready materials, identify automation opportunities, measure

Qualifications

• 3+ years of experience in Customer Success, Enablement, Implementation, or related roles.
• Experience building scalable processes, playbooks, and training programs.
• Strong project management, communication, and documentation skills.
• Ability to simplify complex workflows into practical tools teams will actually use.

Responsibilities

• Build and maintain CS and Implementation playbooks, SOPs, templates, and best practices.
• Develop onboarding and ongoing training for CS and Implementation teams.
• Own development of customer and internal presentation materials, including decks and executive updates.
• Create scalable processes for implementation, launch readiness, health, renewals, and expansions.
• Maintain a centralized knowledge base for customer-facing teams.
• Partner cross-functionally to ensure product, operational, and process changes are communicated and adopted.
• Identify opportunities to automate manual workflows and improve efficiency.
• Develop tools to identify risks, dependencies, and next-best actions.

Skills

Project management

Documentation

Communication

Cross-functional collaboration

Process improvement

Tools

Salesforce

Notion

Job description

OneImaging is seeking a highly organized Customer Success Enablement Manager to scale our CS organization from implementation through ongoing account management. You will build playbooks, training, tools, processes, and a centralized knowledge base, and work cross-functionally with Product, Sales, Marketing, and Operations to turn complex workflows into simple, repeatable processes.

You’ll develop onboarding, templates, and executive-ready materials, identify automation opportunities, measure