Customer Success Enablement Architect

Butler/Till, Inc.; United States; A distancia; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP (employee stock ownership plan)

Annual bonus

Paid parental leave

Full benefits package

Descripción de la vacante

Butler/Till is a results-driven marketing agency known for collaborative client experiences. The Trainer, Customer Success leads hands-on workshops and coaching to improve campaign results, onboarding and enablement systems, and client satisfaction across digital marketing, customer service, and consultative sales.

You will design onboarding programs, facilitate ongoing capability building in SEO, paid search, and social/content, and coach client-facing teams to articulate strategy and actions,

Formación

• 10+ years designing and delivering in-person, online, and hybrid training for client-facing roles in digital marketing or sales.
• Strong communication/coaching skills: active listening, storytelling, and client-ready presentations.

Responsabilidades

• Design and deliver hands-on workshops and coaching to improve campaign results and client experience.
• Develop onboarding programs and learning paths for new employees.
• Build and continually improve onboarding system end-to-end—sequencing live and asynchronous learning, coordinating SMEs and team leads, creating assessments and job aids, and identifying curriculum gaps.
• Create assessments and job aids; manage learning resources; identify curriculum gaps.

Conocimientos

Training design & delivery

Communication & coaching

Active listening

Storytelling

LMS proficiency

Herramientas

LMS proficiency

Descripción del empleo

Butler/Till is a results-driven marketing agency known for collaborative client experiences. The Trainer, Customer Success leads hands-on workshops and coaching to improve campaign results, onboarding and enablement systems, and client satisfaction across digital marketing, customer service, and consultative sales.

You will design onboarding programs, facilitate ongoing capability building in SEO, paid search, and social/content, and coach client-facing teams to articulate strategy and actions,