Customer Success Enablement Architect

HHAeXchange; Minneapolis (MN); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health plans

Paid time off

401K retirement

Job summary

HHAeXchange is hiring a Customer Success Enablement Specialist to design, build, and deliver workforce enablement for our CS org. The role partners with CS leadership, Product, Operations, CX, and L&D to operationalize scalable enablement that drives adoption, engagement, and retention.

The ideal candidate will design onboarding, ramp paths, and certification checkpoints, translating product updates into practical enablement content and coaching frameworks. This hybrid role reports to NYC area.

Qualifications

• Bachelor’s degree in business administration, Education, or a related field.
• 3–5 years of enablement, training, learning and development, or internal education programs experience in SaaS/tech.
• Experience supporting CS, AM, CX, or post-sale SaaS teams.
• Familiarity with customer lifecycle management concepts.
• Understanding of SaaS adoption and retention strategies.
• Proven ability to design and deliver impactful enablement programs.
• Strong instructional design and facilitation skills.
• Experience translating complex product/process information into clear learning.
• Experience working cross-functionally with Product, CX, and Operations.

Responsibilities

• Onboarding and ramp enablement: identify gaps and build readiness programs.
• Product adoption and lifecycle enablement: translate features into playbooks and guides.
• Design enablement around customer lifecycle and engagement.
• Customer success skills development: adoption conversations and renewal readiness.
• Performance support and coaching: reinforce learning and coaching frameworks.
• Learning experience design and delivery: workshops, eLearning, scenario training.
• Content alignment: maintain a centralized enablement hub.
• Program measurement and continuous improvement: track metrics and improve programs.
• Learning technology and program operations: manage LMS and content.
• Other duties as assigned; travel 10%-25%.

Skills

Enablement program management

Learning & development

Cross-functional collaboration

Instructional design

Facilitation

SaaS knowledge

Education

Bachelor’s degree in business/education or related field

Tools

LMS platforms

eLearning authoring tools

Job description

HHAeXchange is hiring a Customer Success Enablement Specialist to design, build, and deliver workforce enablement for our CS org. The role partners with CS leadership, Product, Operations, CX, and L&D to operationalize scalable enablement that drives adoption, engagement, and retention.

The ideal candidate will design onboarding, ramp paths, and certification checkpoints, translating product updates into practical enablement content and coaching frameworks. This hybrid role reports to NYC area.