Customer Success & Document Quality Analyst

Obsidian; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Obsidian is seeking Customer Support / Success professionals with experience in customer support, service delivery, or customer success. In this role, you will review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Qualifications

• Bachelor’s degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review, assess and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy, and relevance of materials.
• Contribute to high-impact evaluation projects with structured guidelines.

Skills

Analytical skills

Written communication

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Microsoft Word

Document analysis tools

Job description

Obsidian is seeking Customer Support / Success professionals with experience in customer support, service delivery, or customer success. In this role, you will review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.