Customer Success & Documentation Analyst

Mercor; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Mercor is seeking a Customer Support / Success professional based in the United States to review, assess, and provide structured feedback on domain-specific documents, ensuring quality and relevance. You will leverage strong analytical and written communication skills to support high-impact evaluation projects and work with cross-functional teams to drive customer outcomes.

This role emphasizes detail orientation and adherence to structured guidelines, with opportunities to shape service

Qualifications

• Bachelor’s degree required.
• 2+ years in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review and assess domain-specific documents for quality and relevance.
• Provide structured feedback following guidelines.
• Contribute to high-impact evaluation projects.

Skills

Analytical skills

Strong written communication

Attention to detail

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Mercor is seeking a Customer Support / Success professional based in the United States to review, assess, and provide structured feedback on domain-specific documents, ensuring quality and relevance. You will leverage strong analytical and written communication skills to support high-impact evaluation projects and work with cross-functional teams to drive customer outcomes.

This role emphasizes detail orientation and adherence to structured guidelines, with opportunities to shape service