Customer Success Analyst — Document Review & Feedback

Mercor; San Francisco (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

Mercor is seeking Customer Support / Success professionals to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance. This role suits analytical professionals looking to contribute to high-impact evaluation projects.

The position requires a bachelor’s degree and 2+ years of experience, strong analytical and written communication skills, and proficiency with Excel, PowerPoint, and Word.

Qualifications

• Bachelor’s degree is required (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents to ensure quality, accuracy, and relevance.
• Contribute to high-impact evaluation projects with detailed analyses and clear recommendations.

Skills

Excel

PowerPoint

Word

Document analysis

Attention to detail

Education

Bachelor’s degree

Job description

Mercor is seeking Customer Support / Success professionals to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance. This role suits analytical professionals looking to contribute to high-impact evaluation projects.

The position requires a bachelor’s degree and 2+ years of experience, strong analytical and written communication skills, and proficiency with Excel, PowerPoint, and Word.