Customer Success & Documentation Quality Analyst

Obsidian; New York (NY); Remote; USD 60,000 - 86,000; Full time

Job summary

Obsidian is hiring Customer Support / Success professionals who can review, assess, and provide structured feedback on domain-specific documents, ensuring quality and relevance. This role suits analytical individuals with strong written communication and attention to detail.

Based in the United States, Europe, UK or Canada, the position emphasizes rigorous evaluation, adherence to guidelines, and clear insights to improve service delivery and client outcomes.

Qualifications

• Bachelor’s degree (minimum).
• At least 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.
• Proficient in Excel, PowerPoint, and Word.
• Excellent document review and analysis skills.
• Detail-oriented with ability to follow structured guidelines.

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy, and relevance of materials.
• Contribute to high-impact evaluation projects.

Skills

Excel

PowerPoint

Word

Document analysis

Written communication

Attention to detail

Follow structured guidelines

Education

Bachelor's degree

Job description

Obsidian is hiring Customer Support / Success professionals who can review, assess, and provide structured feedback on domain-specific documents, ensuring quality and relevance. This role suits analytical individuals with strong written communication and attention to detail.

Based in the United States, Europe, UK or Canada, the position emphasizes rigorous evaluation, adherence to guidelines, and clear insights to improve service delivery and client outcomes.