Customer Success & Documentation Quality Analyst

Mercor; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Obsidian in New York City is seeking a Customer Support / Success professional with experience in customer support, service delivery, or customer success roles. You will review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Qualifications

• Bachelor’s degree required.
• At least 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy, and relevance of evaluations.
• Contribute to high-impact evaluation projects with structured guidelines.

Skills

Analytical skills

Written communication

Excel proficiency

PowerPoint proficiency

Word proficiency

Document analysis

Attention to detail

Ability to follow guidelines

Education

Bachelor’s degree (minimum)

Tools

Excel

PowerPoint

Word

Job description

Obsidian in New York City is seeking a Customer Support / Success professional with experience in customer support, service delivery, or customer success roles. You will review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.