Customer Success Director, Captives

Accelerant; Northern (KY); Hybrid; USD 120,000 - 175,000; Full time

Job summary

Accelerant is seeking a Customer Success Director to lead the Captive practice with a focus on operational execution, financial discipline, and client service excellence. You will manage the end-to-end onboarding, approvals, and ongoing collaboration across Legal, Treasury, Operations, Actuarial and Finance to keep deals on track.

You will drive day-to-day captive relationships with brokers and owners, ensuring timely signature, funding, and settlements, while scaling processes to support a

Qualifications

• 7+ years in insurance or reinsurance in an account management, client service or program operations role.
• Bachelor's degree in business, finance, risk management or a related field; CPCU, ARe, ACI or similar professional qualification is a plus.
• Familiarity with reinsurance structures and their accounting implications.
• Relentless follow-through; ensures unsigned agreements, unfunded trusts, or missing cash are not left unattended.
• Excellent communicator who engages credibly with captive owners, brokers and internal stakeholders.
• Builds for scale; standardizes and automates to grow portfolio without extra headcount.

Responsibilities

• Act as the day-to-day contact for Accelerant’s Captive relationships, managing operational, contractual and collateral matters.
• Partner with Legal to drive reinsurance agreements and program schedules to signature, tracking comments and turnaround times.
• Own the workflow to establish trust accounts and letters of credit, coordinating with Treasury.
• Monitor cash receipts, chase ceded premium, and drive timely collection of losses and quarterly cessions.
• Oversee onboarding of new Captives from due diligence through to correct setup in back-end systems.
• Coordinate with outsourced captive manager to meet regulatory requirements across domiciles.

Skills

Client relationships

Relationship management

Operational execution

Financial discipline

Communication skills

Cross-functional collaboration

Education

Bachelor's in business/finance

CPCU/ARe/ACI

Job description

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelerant.ai .

The Role:

As Customer Success Director, you’ll play a pivotal role in building Accelerant’s Captive practice. This is a client-facing role that blends relationship management, operational execution and financial discipline. Once a deal is bound, you’re the person who makes sure it actually happens. You'll own timely execution, making sure reinsurance agreements are signed, trusts and letters of credit are established, cash moves, cessions settle, and the captive has one person to call for finance and operational matters. The back-end workflow of the Captive practice sits with you, as does the day-to-day operational relationship with captive owners, their brokers and their advisors. You’ll partner with Legal, Treasury, Operations, Actuarial and Finance to clear obstacles and keep every deal on track from onboarding through renewal. This is an opportunity to make a real mark, working with autonomy, influence and visibility across multiple teams and disciplines.

Responsibilities:

• Act as the day-to-day point of contact for Accelerant’s active Captive relationships, serving as the client liaison on operational, contractual and collateral matters and owning the operational success of the Captive
• Partner with Legal to drive reinsurance agreements and program schedules to signature, tracking open comments, managing turnaround with all parties and escalating anything that stalls
• Own the workflow to get trust accounts and letters of credit established, gathering the counterparty information and documentation Treasury needs and staying on it until the collateral is in place
• Monitor cash receipts, chase any ceded premium that is past its contractual due date, and drive timely collection of losses and settlement of quarterly cessions
• Own the onboarding of new Captives end to end, from due diligence and internal approvals through to correct setup in our back-end systems, and support the Operations team in resolving bordereaux queries
• Act as the main point of contact for our outsourced captive manager, ensuring regulatory requirements are met across domiciles and monitoring the setup of new captive cells
• Monitor results and unit economics across the portfolio, produce the reporting that shows how each deal is performing, and flag deals that are trending off track

Skills & Qualifications

• 7+ years in insurance or reinsurance in an account management, client service or program operations role, with exposure to captives, fronting arrangements or delegated authority relationships
• Bachelor's degree in business, finance, risk management or a related field. A CPCU, ARe, ACI or similar professional qualification is a plus
• Familiarity with reinsurance structures and their accounting implications
• Relentless follow-through. This is someone who notices that an agreement is unsigned, a trust is unfunded or cash has not moved, and does not let it sit
• Excellent communicator who enjoys client contact and can engage credibly with captive owners, brokers and internal stakeholders
• Builds for scale rather than for the next deal, standardizing and automating manual work so the portfolio can grow without adding headcount

Preferred Experience

• Experience in a broker, captive, or MGA account management role, or a comparable client-facing servicing role in specialty insurance
• Hands-on experience with collateral mechanics, including Regulation 114 trusts, letters of credit and Schedule F implications
• Experience working through captive domicile requirements and cell formations, including alongside an outsourced captive manager
• Experience leading cross-functional projects across Legal, Treasury, Operations and Finance, and influencing senior stakeholders
• Track record of identifying and implementing process or performance improvements in a fast-growing, technology-led environment

The pay range for this role is:

120,000 - 175,000 USD per year (Remote (United States))