Captive Client Success Director — Operations & Finance

Accelerant; Northern (KY); Hybrid; USD 120,000 - 175,000; Full time

Job summary

Accelerant is seeking a Customer Success Director to lead the Captive practice with a focus on operational execution, financial discipline, and client service excellence. You will manage the end-to-end onboarding, approvals, and ongoing collaboration across Legal, Treasury, Operations, Actuarial and Finance to keep deals on track.

You will drive day-to-day captive relationships with brokers and owners, ensuring timely signature, funding, and settlements, while scaling processes to support a

Qualifications

• 7+ years in insurance or reinsurance in an account management, client service or program operations role.
• Bachelor's degree in business, finance, risk management or a related field; CPCU, ARe, ACI or similar professional qualification is a plus.
• Familiarity with reinsurance structures and their accounting implications.
• Relentless follow-through; ensures unsigned agreements, unfunded trusts, or missing cash are not left unattended.
• Excellent communicator who engages credibly with captive owners, brokers and internal stakeholders.
• Builds for scale; standardizes and automates to grow portfolio without extra headcount.

Responsibilities

• Act as the day-to-day contact for Accelerant’s Captive relationships, managing operational, contractual and collateral matters.
• Partner with Legal to drive reinsurance agreements and program schedules to signature, tracking comments and turnaround times.
• Own the workflow to establish trust accounts and letters of credit, coordinating with Treasury.
• Monitor cash receipts, chase ceded premium, and drive timely collection of losses and quarterly cessions.
• Oversee onboarding of new Captives from due diligence through to correct setup in back-end systems.
• Coordinate with outsourced captive manager to meet regulatory requirements across domiciles.

Skills

Client relationships

Relationship management

Operational execution

Financial discipline

Communication skills

Cross-functional collaboration

Education

Bachelor's in business/finance

CPCU/ARe/ACI

Job description

Accelerant is seeking a Customer Success Director to lead the Captive practice with a focus on operational execution, financial discipline, and client service excellence. You will manage the end-to-end onboarding, approvals, and ongoing collaboration across Legal, Treasury, Operations, Actuarial and Finance to keep deals on track.

You will drive day-to-day captive relationships with brokers and owners, ensuring timely signature, funding, and settlements, while scaling processes to support a