Customer Success Data & Ops Analyst

Tebra; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Work from home discount

Gym/wellness programs

Job summary

Tebra is seeking a Customer Success Operations Analyst to drive data-informed decisions. You will build dashboards, run analyses, and monitor CS KPIs to identify optimization opportunities.

The role partners with CS leadership and cross-functional teams to implement new metrics and improve processes. Ideal candidates have 1–3 years in operations or analytics, strong SQL skills, and experience with Snowflake, Tableau, and Excel/Sheets.

Qualifications

• Bachelor's degree or relevant work experience
• 1-3 years in a business analyst, project management, or other operations role
• Proficient in SQL. You will build and run complex queries against our Snowflake data warehouse
• Experience working with Excel, Google Sheets for modeling and analysis
• Experience building dashboards in Tableau or equivalent BI tool

Responsibilities

• Provide the CS team with accurate reports and dashboards
• Regularly monitor and review key metrics to identify opportunities
• Build repeatable data models to analyze performance trends and root-cause drivers
• Perform ad-hoc analyses to support projects or questions
• Collaborate with stakeholders to implement new metrics to monitor and optimize performance
• Measure impact of projects against baseline metrics

Skills

SQL

Excel

Google Sheets

Tableau

Data analysis

Communication

Education

Bachelor's degree

Tools

Snowflake

Tableau

Salesforce

Gainsight

Job description

Tebra is seeking a Customer Success Operations Analyst to drive data-informed decisions. You will build dashboards, run analyses, and monitor CS KPIs to identify optimization opportunities.

The role partners with CS leadership and cross-functional teams to implement new metrics and improve processes. Ideal candidates have 1–3 years in operations or analytics, strong SQL skills, and experience with Snowflake, Tableau, and Excel/Sheets.