Customer Success & Data Insights Specialist

Buyers Edge Platform

Minnesota

On-site

USD 36,000 - 48,000

Full time

9 days ago

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Job summary

RealTime Solutions, a Buyers Edge Platform brand based in Minnesota, is seeking a detail-oriented professional to represent our loyalty rewards programs and manufacturer clients to foodservice operators. You will collaborate with cross-functional teams, reference internal resources, and generate data for client programs.

This role focuses on client service, data entry, and timely execution of program tasks, with a strong emphasis on phone-based outreach and email communications to educate

Qualifications

Minimum of 2+ years of customer service or order processing experience.
Demonstrated ability to spend 80% of time on phone-based communications.
Proficient with Microsoft Office 365, including Excel.
Previous CRM experience preferred but not required.
Experience in foodservice industry preferred but not required.
Ability to meet deadlines and manage multiple projects.

Responsibilities

Represent our clients and programs in a positive and professional manner.
Carry out operational day-to-day tasks for client programs and projects by understanding customer goals and strategies.
Work with internal resources to meet client objectives and deadlines.
Accurately enter data, transaction processing and database updates.
Increase participation in our programs.
Inbound and outbound phone and email correspondence to educate foodservice operators about our services, tools and programs.

Skills

Customer service

Phone communications

Excel

CRM

Tools

Microsoft Office 365

Job description

This role focuses on client service, data entry, and timely execution of program tasks, with a strong emphasis on phone-based outreach and email communications to educate

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