Customer Success Coordinator & Analyst

Eaton Corporation; Peachtree City (GA); Hybrid; USD 97,000 - 143,000; Full time

Job summary

The Eaton ES AMER ARS division is seeking a Customer Success Coordinator & Analyst to serve as a central point of coordination and analytics for Energy Transition projects. This role supports commissioning execution, visibility into lead times, sales pipeline, backlog, and project performance.

The successful candidate will work cross-functionally with customers, field sales, project management, supply chain, order management, logistics, and service partners to ensure site readiness and timely

Qualifications

• Highly organized and customer-focused professional with strong coordination abilities.
• Ability to turn complex operational and commercial data into clear, actionable insights.

Responsibilities

• Coordinate commissioning activities from order entry through project completion, including intake and site-readiness validation.
• Schedule and track commissioning activities, ensuring documentation and lead times are met.
• Maintain clear communication with internal and external stakeholders, including customers, sales, project managers, and logistics.
• Support documentation, site-readiness checks, and risk identification to ensure on-time project delivery.

Job description

Eaton’s ES AMER ARS division is currently seeking a Customer Success Coordinator & Analyst. This position is currently offering Hybrid flexibility!

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

About the Role:

Eaton’s Energy Transition Customer Success team is seeking an Energy Transition Customer Success Coordinator & Analyst. This role will serve as a central point of coordination and analysis for Energy Transition projects, supporting commissioning execution while providing visibility into lead times, sales pipeline, backlog, order fulfillment, and project performance.

The successful candidate will work cross‑functionally with customers, field sales, project management, supply chain, order management, logistics, service partners, and internal and external suppliers. The role will ensure that sites are prepared, schedules and resources are aligned, risks are identified early, and projects are completed successfully.

This position is ideal for a highly organized, customer‑focused professional who can manage multiple projects while turning complex operational and commercial data into clear, actionable business insights.

What you’ll do:

Project and Commissioning Coordination

• Coordinate commissioning activities from order entry through project completion, including intake, site‑readiness validation, scheduling, status tracking, issue resolution, and closeout.
• Establish and maintain clear communication with internal and external stakeholders, including customers, sales, project managers, solutions architects, order management teams, logistics, suppliers, field service teams, and commissioning partners.
• Confirm all required documentation and site‑readiness information are complete, accurate, and submitted within established lead times.
• Coordinate installation and commissioning schedules, customer contacts, site access, equipment availability, and service‑provider resources to support successful execution.
• Maintain a centralized view of project milestones, dependencies, risks, open actions, and customer commitments; provide timely status updates and elevate concerns when needed. .
• Lead cross‑functional meetings to align stakeholders, resolve scheduling or readiness gaps, and document owners and due dates for follow‑up actions.
• Partner with order management and logistics teams to confirm equipment shipment, receipt, and condition before commissioning resources are dispatched.
• Support resolution of commissioning‑related issues by connecting the appropriate technical, commercial, logistics, and