Customer Success Coordinator

Bendaygo; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Coordinator, where you will manage a high-value portfolio of innovative clients in industries like aerospace and med tech. This role focuses on enhancing customer experiences post-order, ensuring timely deliveries, and fostering strong relationships. You'll thrive in a dynamic environment, working collaboratively with teams to drive improvements and delight customers. Enjoy exceptional benefits, including unlimited vacation, a comprehensive health package, and a vibrant office culture. If you're passionate about customer success and want to make a real impact, this opportunity is for you!

Benefits

Unlimited Vacation

Exceptional Benefits Package

Parental Leave

Flexible Stock Options

Weekly Lunches and Office Snacks

San Francisco Office Location

Commuter Benefits Package

Transparent and Social Culture

Qualifications

• Experience in customer success or B2B administrative roles.
• Ability to manage customer expectations and deliver results.

Responsibilities

• Manage customer experiences and ensure timely order delivery.
• Communicate proactively with customers and cross-functional teams.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Time Management

Empathy

Technical Savvy

Education

Bachelor's Degree

2+ years in operations or customer success

Tools

PC Skills

Job description

What you’ll do…

As a Customer Success Coordinator you will be responsible for managing a high-value portfolio of innovative customers within the aerospace and defense, med tech, industrials and automotive industries and completely owning the customer experience post-order.

Some of the things you’ll work on include:

• Quarterbacking and streamlining customer experiences by communicating with various cross-functional teams (Sales, Production and Supply Chain), on behalf of the customer.


• Ensure customer orders are shipped and delivered on time.


• Proactively communicate with customers via email and phone


• Assist in hosting customers onsite to ensure a white-glove experience


• Identify opportunities for customers to act as client champions (e.g. NPS, referrals , testimonials, case studies).


• Participate in quarterly business reviews with customers and assist in continuous improvement initiatives.


• Meeting / exceeding our metrics of success including: NPS, On-time delivery, customer re-orders, referrals and reduced churn.

We’re looking for someone that:

• Has an empathetic but assertive mindset when dealing with customer questions, needs and ability to triage an issue without a face-to-face interaction.


• Has a true passion for delighting customers.


• The ideal candidate is highly personable and results-oriented; you want your work to make a direct impact on the business.


• Experience working in a fast-paced environment with an attitude that embraces continuous process improvement.


• Collecting and summarizing feedback from customers to give to Sales, Production and Marketing teams to improve the customer experience.


• B.S. or at least 2 years of experience in an operations, customer success or B2B administrative function.


• Has strong PC skills and overall technically savvy.


• Proven multi-tasking abilities and time management skills.

We provide...

• Unlimited Vacation –We understand the importance of disconnecting and trust you to manage your time and get your work done. We offer salaried employees an open vacation policy.


• Exceptional Benefits Package –We value healthy and happy employees. We offer a 401(k) and cover 100% of the premium for our competitive base health, dental, and vision package.


• Parental Leave –We know you need time to welcome and celebrate each new addition to your family. We offer paid parental leave to make this possible.


• Flexible Stock Options –We view options as real compensation, not a ball and chain. We allow employees who leave after two years of service to exercise their options for up to 7 years.


• Weekly Lunches and Office Snacks –We know nothing says thank you like free food. We offer a stacked snack pantry and weekly, free company-wide lunch to fuel the journey.


• San Francisco Office Location –We offer a convenient San Francisco location. Don’t live in the city? We offer commuter benefits to help.


• Commuter Benefits Package –However you get to work, we want to help! We offer all salaried and hourly employees a range of commuter benefits to compensate for their time on the road.


• Transparent and Social Culture –We work better when we’re all on the same page. We have company-wide weekly meetings to review milestones and metrics, semi-annual off sites to discuss the broader vision, and biweekly socials.

Come help us accelerate the progress of companies developing next-gen rockets, helpful drones, state of the art medical devices, and much more. We look forward to hearing from you!