Customer Success Coordinator

FF Inc; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Performance bonus

Paid training

Full-time schedule

Collaborative team environment

Advancement opportunities

Job summary

FF Inc. is seeking a proactive Customer Success Coordinator in Phoenix, AZ to guide customers from onboarding through ongoing service.

You will serve as the main contact, coordinate with sales, operations and support teams, and maintain accurate customer data to ensure a positive experience. Ideal candidates are organized, communicative, and customer-focused, with prior experience in customer success or related roles and comfort with CRM platforms.

Qualifications

• Onboarding and ongoing account activity experience preferred.
• Strong communication and active listening skills.
• Ability to coordinate across sales, operations and support teams.
• Customer-focused with proactive problem-solving approach.
• Experience with CRM platforms and data management is a plus.

Responsibilities

• Support customers throughout onboarding and ongoing account activity.
• Serve as the primary point of contact for questions and requests.
• Guide new customers through setup, activation, and available services.
• Learn individual customer needs, goals, and preferences.
• Provide clear information about products, services, features, and options.
• Conduct customer follow-ups and check-ins.
• Help resolve routine concerns and coordinate complex requests internally.
• Maintain accurate customer profiles and interaction history.
• Update customer information in CRM systems.
• Monitor open requests and ensure follow-through.
• Coordinate with cross-functional teams on account needs.
• Gather customer feedback and communicate insights internally.

Skills

Customer success

CRM platforms

Relationship management

Communication

Problem-solving

Organization

Tools

Salesforce

HubSpot

CRM systems

Reporting tools

Job description

About The Position

We’re looking for a proactive and customer-focused Customer Success Coordinator to support customers throughout their relationship with our company.

Phoenix, AZ | Full-Time

We’re looking for a proactive and customer-focused Customer Success Coordinator to support customers throughout their relationship with our company.

You’ll serve as a consistent point of contact for customers, helping with onboarding, answering questions, coordinating account needs, and ensuring they receive timely and effective support. You’ll also work closely with internal teams to resolve issues, organize customer information, and maintain a positive experience from initial setup through ongoing service.

What You’ll Do

• Support customers throughout onboarding and ongoing account activity
• Serve as a primary point of contact for customer questions and requests
• Guide new customers through setup, activation, and available services
• Learn individual customer needs, goals, and preferences
• Provide clear information about products, services, features, and account options
• Conduct customer follow-ups and check-ins
• Help resolve routine customer concerns and coordinate more complex requests with internal teams
• Maintain accurate customer profiles, account notes, and interaction history
• Update customer information and activity within CRM systems
• Monitor open requests and ensure appropriate follow-through
• Coordinate with sales, operations, and customer service teams on account needs
• Gather customer feedback and communicate relevant insights internally
• Identify customers who may need additional assistance or information
• Help maintain consistent communication throughout the customer lifecycle
• Support initiatives designed to improve customer satisfaction and retention

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused approach
• Excellent organization and follow-through
• Ability to manage multiple customer accounts, questions, and priorities
• Strong listening and problem-solving skills
• Comfortable building ongoing relationships with customers
• Ability to work collaboratively with different departments
• Detail-oriented and dependable
• Comfortable learning CRM platforms and other customer management systems

Previous experience in customer success, account management, client services, customer service, sales support, hospitality, or another customer-facing role is helpful but not required.

What We Offer

• Competitive compensation with performance-based bonus opportunities
• Paid training and ongoing support
• Full-time schedule
• Collaborative and customer-focused team environment
• Opportunities for advancement within Customer Success, Account Management, Client Services, and Operations

Supporting Customers From Start to Finish

The Customer Success Coordinator helps ensure customers have a reliable point of contact throughout their experience with our company. You’ll combine relationship management, account support, communication, and problem-solving to help customers receive the service and support they need.

Skills

customer success platforms,communication,revenue,goal-oriented,upsell,kpi management,upselling,saas,communication skills,product adoption,relationship management,customer,salesforce,sales,customer health tracking,customer satisfaction,saas experience,customer success,renewal,customer engagement,client retention,cross-functional collaboration,crm tools,strategic conversations,sales collaboration,training,renewal conversations,consultative approach,consultative mindset,crm,onboarding,hubspot,renewal management,product training