Customer Success Coordinator

SUNRISE COMMODITIES; Englewood Cliffs (NJ); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Sunrise Commodities is seeking a Customer Success Coordinator to manage orders, respond to inquiries, and ensure a seamless customer experience. You will be the primary contact for customers and work with internal teams to resolve issues promptly.

The role emphasizes careful data management, timely communication, and proactive problem-solving to foster strong customer relationships and drive satisfaction.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1–3 years of customer service experience, preferably in B2B or food industry.
• Proficiency with Microsoft Office and familiarity with CRM tools.
• Strong written and verbal communication and problem-solving abilities.
• Organizational skills and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as main point of contact for customer inquiries via phone, email, or other channels.
• Process and manage customer orders; provide order confirmations and shipping updates.
• Maintain accurate customer records in company systems and ensure data integrity.
• Collaborate with logistics, sales, and supply chain to resolve order discrepancies.
• Build relationships with customers and identify opportunities to improve service.
• Track and report customer service metrics; provide management feedback on recurring issues.
• Adhere to policies, procedures, and service standards; stay informed on product updates.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Data management

Organization

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

Sunrise Commodities stands at the forefront as a premier importer specializing in nuts, seeds, dried fruits, and snack products. Established in 1995, our company has cultivated a diverse product range, encompassing both organic and specialty items. We prioritize quality assurance by forging direct partnerships with farms and factories, thereby ensuring the excellence of our products. Serving a global clientele, Sunrise Commodities supplies major manufacturers as well as smaller operations across the United States, Canada, and various international markets. Find out more here: https://www.sunrisenuts.com/

Purpose:

The Customer Success Coordinator is responsible for delivering exceptional support to customers by managing orders, resolving inquiries, and ensuring a seamless and positive experience. Acting as the primary point of contact, this role maintains accurate order records and works cross-functionally with internal teams to address and resolve issues promptly.

This position bridges the gap between customer-facing service and internal operations. We’re looking for someone who enjoys engaging with customers while also taking ownership of the behind-the-scenes processes that keep things running smoothly. If you're organized, proactive, and thrive on both solving problems and delivering high-quality service, you'll be a strong fit for this role.

Essential Job Functions:

• Customer Support: Serve as the main point of contact for customer inquiries via phone, email, or other communication channels. Address and resolve customer issues, complaints, and concerns in a professional and timely manner.
• Order Processing: Process and manage customer orders, ensuring accuracy and timely fulfillment. Communicate order confirmations, shipping updates, and delivery timelines to customers.
• Data Management: Maintain accurate customer records and order details in company systems. Ensure data integrity and follow up on missing or incomplete information.
• Issue Resolution: Collaborate with internal teams, including logistics, sales, and supply chain, to resolve order discrepancies or delays. Escalate complex issues to the Customer Service Manager as needed.
• Relationship Building: Foster strong relationships with customers, understanding their needs and ensuring satisfaction with company services. Proactively identify opportunities to improve the customer experience.
• Reporting and Feedback: Track and report customer service metrics, such as response times and resolution rates. Provide feedback to management on recurring issues and suggest improvements.
• Compliance and Standards: Adhere to company policies, procedures, and service standards. Stay informed about product updates, promotions, and company news to provide accurate information to customers.

Job Requirements:

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Experience: 1–3 years of customer service or related experience, preferably in a B2B or food industry setting.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with customer service software or CRM tools.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Problem-Solving Skills: Ability to handle challenging situations and develop effective solutions quickly.
• Organizational Skills: Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
• Interpersonal Skills: Friendly, professional demeanor with the ability to build rapport and trust with customers and colleagues.

Demands/Physical Requirements:

• Must be able to sit and work from a computer in a remote setting for an extended period.
• Ability to work in an office environment.
• Ability to work under pressure and meet tight deadlines.
• On-Site Work: Must be able to commute and work on-site at a minimum of 1 day a week.

Please note: This role is based in our Englewood Cliffs, NJ office and is classified as a New Jersey position. It follows a hybrid work arrangement with one day in office at a minimum or as needed.