Customer Success Coordinator

Zero Homes; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Zero Homes is looking for a Customer Service Coordinator at their HQ in Denver. The role involves managing inbound customer inquiries, educating them on products, and ensuring successful bookings with advisors.

The ideal candidate has over 3 years of customer service experience, is highly organized, and possesses excellent communication skills. Familiarity with renewable energy products is a plus. This is an exciting opportunity at a high-growth company committed to climate solutions.

Qualifications

• 3+ years of experience in customer service or related operations roles.
• Energetic and self-driven with strong ownership and follow-through.
• Residing within 50 miles of Denver, CO or willing to relocate.

Responsibilities

• Deliver excellent customer service to educate and book customer appointments.
• Take ownership of support lines and interact with customers directly.
• Track and maintain customer documentation and appointment information.

Skills

Customer service experience

Strong organizational skills

Excellent communication abilities

Proficiency in CRM tools

Multitasking skills

Tools

Microsoft Office

G-Suite

Job description

About the Role & Your Impact

This is an exciting opportunity to join an early stage company of talented operations generalists, led by seasoned energy veterans. At Zero, we have a lean and targeted operations team - all our roles have substantial scope, and are all cross functional from sales through deployment.

This role is a Customer Service Coordinator for our HQ location in Denver. As a Customer Service Coordinator, you will be responsible for all primary inbound customer inquiries. You will educate customers on the products we offer, incentives in their area, our unique virtual process, and get them booked with one of our advisors. If you are looking for a high-impact role at a high-growth climate company, are hyper‑organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!

Responsibilities

• Deliver an excellent customer service experience daily to ensure successful customer education and appointment booking.
• Take full ownership of support lines and interface directly with customers, subcontractors and vendors.
• Track and maintain customer documentation, booking information, lead nurturing flows and the job close out experience.
• Overall, help each team at Zero to be more efficient and effective while contributing to our ambitious mission.

What You Bring

• 3+ years of experience in customer service, dispatch, installation coordination or a related role as an operations generalist
• Energetic and self‑driven, with a strong sense of self‑ownership and follow through
• Excellent communication abilities, ability to interface with customers
• Strong organizational and multitasking skills
• Proficiency in CRM tools, Microsoft Office, G‑Suite
• You live within 50 miles of Denver, CO (or are willing to relocate with assistance)

Nice To Haves

• Familiarity with heat pumps, other renewable energy products or home services

Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!