Customer Success Coordinator

RenoDFW; Dallas, Northern (TX, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health and dental benefits

Competitive compensation

Collaborative team environment

Modern office in Dallas-Fort Worth

Job summary

RenoDFW seeks a Customer Success Coordinator to be the voice of the company. You will serve as the main contact for clients from inquiry to project completion and beyond, coordinating across sales, design, and installation teams to ensure a seamless experience.

This role emphasizes timely communication, meticulous record-keeping in CRM, and a proactive approach to addressing questions and timelines, with growth potential in a collaborative Dallas-area office.

Qualifications

• 2+ years in customer service or client relations.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience with CRM software and Google Workspace.
• Problem-solving mindset with attention to detail.
• Professional demeanor and positive attitude.
• Home services or construction experience a plus.

Responsibilities

• Serve as primary point of contact for clients throughout their project.
• Schedule consultations, installations, and follow-up visits.
• Communicate project updates and timeline changes proactively.
• Address client questions and concerns promptly.
• Coordinate between sales, design, and installation teams.
• Collect feedback and reviews after project completion.
• Maintain accurate records in CRM system.

Skills

Customer service

Communication

Organizational skills

CRM software

Google Workspace

Problem solving

Professional demeanor

Tools

CRM software

Google Workspace

Job description

Join RenoDFW as a Customer Success Coordinator and be the voice of our company. You'll ensure every client has an exceptional experience from their first inquiry through project completion and beyond.

Responsibilities

• Serve as primary point of contact for clients throughout their project
• Schedule consultations, installations, and follow-up visits
• Communicate project updates and timeline changes proactively
• Address client questions and concerns promptly
• Coordinate between sales, design, and installation teams
• Collect feedback and reviews after project completion
• Maintain accurate records in CRM system

Requirements

• 2+ years in customer service or client relations
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency with CRM software and Google Workspace
• Problem-solving mindset with attention to detail
• Professional demeanor and positive attitude
• Experience in home services or construction is a plus

What We Offer

• Competitive compensation
• Health and dental benefits
• Collaborative team environmentModern office in Dallas-Fort Worth area
• Growth potential with expanding company