Customer Success Content & Enablement Lead

Jobtailor; Colorado; On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor is seeking a content and project leader to own the end-to-end content ecosystem, driving user adoption and ROI across Customer Success and Sales teams. You will manage complex cross-functional projects and coordinate stakeholder sessions to surface risks.

The role emphasizes training, process documentation, and building a library of customer success stories to shorten time-to-value and enable scalable growth.

Qualifications

• 3–5 years of experience in content creation and project management.
• Experience with the electronics supply chain industry is required.
• SaaS experience preferred.
• PMP and Green Belt certifications are listed as qualifications.

Responsibilities

• Own the end-to-end content ecosystem to drive user adoption and ROI.
• Project manage the content ecosystem and prepare related documents.
• Lead cross-functional projects and stakeholder communications.
• Train employees on policy and procedures related to project outcomes.
• Provide sales enablement training on proving ROI and setting customers up for success.

Skills

Project Management

Content Creation

Sales Enablement Training

Process Improvement

Problem Solving

Education

4-year degree

Advanced degree

Tools

HubSpot

Zendesk

Pendo

Salesforce

Job description

Jobtailor is seeking a content and project leader to own the end-to-end content ecosystem, driving user adoption and ROI across Customer Success and Sales teams. You will manage complex cross-functional projects and coordinate stakeholder sessions to surface risks.

The role emphasizes training, process documentation, and building a library of customer success stories to shorten time-to-value and enable scalable growth.