Customer Success Consultant (In-Office Call Center)

Facebook; Seattle (WA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

401(k) and 401(k) matching

Dental insurance

Health insurance

Health savings account (HSA)

Life insurance

Paid time off (PTO)

Tuition reimbursement

Vision insurance

Employee discount

Job summary

Facebook in Seattle area is seeking a Customer Service Consultant to handle incoming inquiries, process orders, and provide product information. The role emphasizes attention to detail, strong communication, and a customer-first mindset as part of a full-time, on-site call center team.

The position requires at least 3 years in a call center, excellent punctuality, and the ability to work with minimal supervision or in a team.

Qualifications

• Minimum 3 years experience in a call center or similar environment.
• Punctuality, reliability, and attendance are essential.
• Ability to set priorities and manage multiple tasks.
• Strong verbal and written communication skills are required.
• Good listening, proactive problem solving, and action-taking.
• Ability to work independently and as part of a team.
• Understanding of company policies, values, and strategy.
• Strong client relationship and service attitude.

Responsibilities

• Answer customer inquiries via phone, email, and other channels.
• Enter orders into the computer system accurately.
• Provide product and service information, take orders, and log complaints.
• Record inquiries, complaints, and actions taken.
• Resolve issues and refer unresolved cases to appropriate departments.
• Identify and report data entry errors to management.
• Stay updated on new products, services, and policies.
• Engage with clients in a friendly, professional manner.
• Performs additional duties as requested.

Skills

Call center experience

Oral and written communication

Time management

Prioritization

Team collaboration

Problem solving

Customer relationship

Integrity and flexibility

Job description

Facebook in Seattle area is seeking a Customer Service Consultant to handle incoming inquiries, process orders, and provide product information. The role emphasizes attention to detail, strong communication, and a customer-first mindset as part of a full-time, on-site call center team.

The position requires at least 3 years in a call center, excellent punctuality, and the ability to work with minimal supervision or in a team.