Customer Success Consultant

PM AM Corporation | PM AM IT Services; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

PM AM Corporation, a leading IT Services company in Dallas, is seeking a Customer Success Specialist. This entry-level role focuses on ensuring high customer satisfaction and support, requiring strong communication and analytical skills. If you have a degree and a passion for customer service, this is an exciting opportunity to grow with a global team.

Qualifications

• Strong skills in customer satisfaction and service.
• Experience producing reports on success metrics.
• Ability to guide new customers through onboarding.

Responsibilities

• Ensure customer satisfaction and provide support.
• Analyze customer data and identify improvement areas.
• Conduct training sessions for product utilization.

Skills

Customer Satisfaction

Customer Service

Communication

Analytical Skills

Problem-Solving

Education

Bachelor’s degree in a related field

Job description

Direct message the job poster from PM AM Corporation | PM AM IT Services

Recruitment Manager @ PM AM Corporation | PM AM IT Services

Company Description

PM AM Corporation is a global information technology company headquartered in Dallas, Texas, with additional offices in Houston, TX, and Mumbai, India. We operate 24/7 to serve our customers. Our four divisions include False Alarm Management, Human Capital Management, Customer Relationship Management, and Offshore Software Development. We are committed to reducing customer costs, providing world-class customer service, and upholding corporate social responsibility. We serve a wide range of customers in both the government and private sectors.

Role Description

This is an on-site, full-time role for a Customer Success Specialist based in Dallas, TX. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing support, handling inquiries, and resolving issues. Responsibilities include analyzing customer data, identifying improvement areas, and maintaining strong communication to enhance the customer experience.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Maintain accurate records of interactions and produce reports on success metrics
• Identify at-risk accounts and implement retention strategies
• Conduct training sessions and webinars for product utilization
• Monitor accounts to resolve potential issues proactively
• Guide new customers through onboarding for a smooth transition
• Proficiency in Customer Support and Communication
• Excellent Analytical Skills
• Ability to provide top-notch customer service and satisfaction
• Exceptional problem-solving abilities
• Bachelor’s degree or equivalent in a related field
• Previous experience in a similar role is a plus

Seniority level

• Entry level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

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