Customer Success Consultant

Signal Vine, Inc; Alexandria (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Generous paid time-off

Job summary

Signal Vine, Inc in Alexandria, VA is seeking a Customer Success Consultant to enhance customer satisfaction while using our AI-powered messaging platform. The role involves assisting client accounts with technical setup and messaging campaigns.

The ideal candidate should possess a Bachelor’s degree, strong communication, analytical skills, and have a knack for detail-oriented tasks. Competitive salary, employer-paid medical plans, and a pet-friendly office are among the perks offered.

Qualifications

• Bachelor's degree (BS/BA) or relevant work experience.
• Experience working with technology products and platforms.
• Interest in technical topics or learning to code is a plus.

Responsibilities

• Maintain positive customer satisfaction for dedicated accounts.
• Help drive adoption of new features and expand customer usage.
• Assist customers in setting up new messaging campaigns.
• Train users on platform usage and address day-to-day questions.
• Perform other customer success tasks as required.

Skills

Attention to detail

Time management

Verbal communication

Written communication

Analytical skills

Education

Bachelor's degree from an accredited institution

Tools

Customer relationship management software

Job description

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform.

Who We Are

Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it.

Job Description

What You’ll Do

On a daily basis you will:

• Maintain positive customer satisfaction for a number of dedicated accounts
• Help drive adoption of new features and expand customer usage of existing tools
• Assist customers in setting up new messaging campaigns
• Train users on how to use the platform and answer day-to-day questions
• Perform other customer success or support tasks as required

Qualifications

Who You Are

First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have:

• Experience working with technology products and platforms
• Interest in technical topics or learning to code is a plus

Additionally, you must have/be:

• Obsessive about getting all the details right
• Internal drive to meet deadlines and to bring others along with you
• Effective time management and organizational skills
• Excellent analytical, verbal and written communication skills
• Integrity, high character and ability to maintain the confidentiality of customer data
• Desire to work in an early stage company with can do start-up attitude

Additional Information

What Else You Should Know

Located in Alexandria, VA, just down the road from Amazon HQ2.

• Competitive salary with individual commission structure
• Medical (employer paid), dental, and vision insurance plans
• 401(k) plan with company match
• Generous paid time-off and holiday schedule with additional floating holidays
• Casual office attire and pet-friendly office

What Now?

Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.