Engineering Manager - Customer Experience AI

Coinbase, Inc.; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Coinbase seeks an Engineering Manager for its Customer Experience AI team to lead AI-powered solutions in crypto support. You will guide the development and execution of AI strategies that enhance customer interactions with crypto support.

The CXAI Engineering team operates within Coinbase's Consumer Engagement and Experience organization. You will manage a team focused on integrating third-party AI solutions while ensuring the reliability and security of AI services.

Qualifications

• Experience leading AI/ML teams in a fast-paced environment.
• Strong knowledge of LLMs, vector databases, and prompt design.
• Proven ability to define and execute AI strategies for customer interactions.
• Experience integrating third-party AI solutions with enterprise systems.

Responsibilities

• Lead AI strategy for customer experience initiatives.
• Oversee development and deployment of AI-powered crypto support solutions.
• Manage a team focused on integrating third-party AI tools while ensuring reliability and security.
• Establish evaluation frameworks and oversee AI system architecture.

Skills

AI leadership

ML leadership

LLMs

Team management

Tools

Vector databases

Prompt engineering

Job description

Coinbase seeks an Engineering Manager for its Customer Experience AI team to lead AI-powered solutions in crypto support. Ideal candidates have strong AI/ML leadership and experience with LLMs.

In this role, you will guide the development and execution of AI strategies that enhance customer interactions with crypto support. You will manage a team focused on integrating third-party AI solutions while ensuring the reliability and security of AI services.

The CXAI Engineering team operates within Coinbase's Consumer Engagement and Experience organization. Your leadership will involve establishing evaluation frameworks and overseeing the technical architecture for AI systems, including vector databases and prompt engineering.