Customer Success Specialist

DSJ Global; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

A growth-driven food service company is seeking a Customer Success Specialist who will play a vital role in driving growth and ensuring customer satisfaction. This field-based position involves installing new salad bars at various partner sites and managing ongoing relationships to uphold operational standards. The ideal candidate is a self-starter with problem-solving skills and must be able to travel up to 80%. You will collaborate across multiple areas to drive continuous improvement and customer engagement.

Qualifications

• Strong self-starter who can manage priorities and solve problems independently.
• Clear communicator with relationship-building skills.
• Understanding of key business drivers like sales and operating costs.
• Ability to travel up to 80% of the time.

Responsibilities

• Install and launch salad bars at customer locations.
• Train store teams on operations and food safety.
• Build strong relationships with store managers and staff.
• Conduct regular store visits to assess needs and provide support.

Skills

Self-starter

Relationship-building

Problem-solving

Clear communication

Adaptability

Education

Relevant education or 3+ years of experience

Tools

Software tools for operations reporting

Job description

Overview

The Customer Success Specialist (CSS) plays a critical role in driving growth and ensuring customer satisfaction. This is a hands-on, field-based position responsible for installing new salad bars at retail and foodservice partner sites (such as grocery stores, hospitals, colleges, and corporate dining facilities). After launch, the CSS manages ongoing relationships with partners, ensuring adherence to operational guidelines and delivering an exceptional consumer experience.

This role is ideal for a self-starter who thrives in an autonomous environment. CSSs manage their own schedules, prioritize tasks, and execute with minimal supervision. The position requires collaboration across multiple functional areas—including quality, food safety, hardware/software, training, finance, and marketing—to support store performance and drive continuous improvement.

Regular travel is required (Around 80%): typically four days per week visiting stores by car, plus occasional out-of-market travel.

Responsibilities

• Install and launch salad bars at customer locations, ensuring a smooth onboarding process.
• Train store teams on operations, food safety, software tools, and reporting.
• Build strong relationships with store managers and staff; act as the primary point of contact for ongoing support.
• Ensure compliance with operational guidelines and maintain high standards of execution.
• Own performance for assigned stores, including monthly reporting and sharing insights with internal teams and store management.
• Conduct regular store visits to assess needs, identify opportunities, and provide hands-on support.
• Develop action plans with stores to increase sales, profitability, and customer engagement (e.g., volume goals, campaigns, training).
• Perform routine quality checks and maintenance on salad bars and related equipment.
• Execute additional duties as needed to support customer success.

Profile and Skills

• Strong self-starter with an entrepreneurial mindset; able to manage priorities and solve problems independently.
• Clear, patient communicator with excellent training and relationship-building skills.
• Responsive, adaptable, and committed to customer satisfaction while upholding operational standards.
• Solid understanding of key business drivers (sales, gross margin, labor, operating costs).
• Comfortable working across multiple disciplines—food quality, hardware, software, marketing—with experience in food and retail operations.
• Relevant education or 3+ years of experience; valid driver's license required.
• Ability to travel up to ~80% (primarily in-region with periodic out-of-market or overnight travel).