Customer Success & Billing Specialist

Diesel Direct; Albuquerque (NM); On-site; USD 26,174 - 30,307; Full time

Job summary

A leading oil and gas company in Albuquerque is seeking a Customer Service Representative to ensure exceptional customer experiences. The role involves managing customer inquiries, maintaining billing processes, and ensuring timely communication about product availability. The ideal candidate should have at least 2 years of experience, a degree or relevant experience, and strong computer skills. This full-time position offers hourly compensation of $19-$22.

Qualifications

• Minimum 2 years’ experience within a customer service environment.
• Solid organizational skills and ability to multi-task calmly.
• Excellent verbal and written communication skills.

Responsibilities

• Manage incoming calls and customer walk-ins.
• Ensure timely billing processes for all customers.
• Provide immediate responses to customer inquiries.
• Check product availability and communicate with customers.

Skills

Customer service experience

Communication skills

Organizational skills

Multi-tasking ability

Education

Associate degree or related work experience

Tools

Excel

Word

Outlook

Epicor P21

Corporate CRM

Job description

A leading oil and gas company in Albuquerque is seeking a Customer Service Representative to ensure exceptional customer experiences. The role involves managing customer inquiries, maintaining billing processes, and ensuring timely communication about product availability. The ideal candidate should have at least 2 years of experience, a degree or relevant experience, and strong computer skills. This full-time position offers hourly compensation of $19-$22.