Customer Success Associate – Supply Chain & AI Tools

Original Composites & Fiberglass; Toledo (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

Original Composites and Fibers is seeking a Customer Associate to be the first point of contact for customers within the Supply Chain. You will support order activity, logistics, and develop relationships to reinforce the company as the supplier of choice.

In this role, you will apply Lean Sigma tools, participate in waste reduction efforts, and collaborate with internal teams while learning market trends and customer behaviors to deliver outstanding service.

Qualifications

• Minimum requirement: high school degree; associate or bachelor’s degree preferred.
• Experience in customer service environments is advantageous.

Responsibilities

• Serve our customers with consistent, proactive service and build strong relationships.
• Manage order activity and logistics within the order-to-cash process.
• Collaborate with internal partners to ensure customer needs are met and insights are gathered.

Skills

Customer service

Microsoft Office

Communication

Lean Sigma

Adaptability

Change management

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

SAP CRM

TM

CoPilot

SAP Joule

Job description

Original Composites and Fibers is seeking a Customer Associate to be the first point of contact for customers within the Supply Chain. You will support order activity, logistics, and develop relationships to reinforce the company as the supplier of choice.

In this role, you will apply Lean Sigma tools, participate in waste reduction efforts, and collaborate with internal teams while learning market trends and customer behaviors to deliver outstanding service.