Customer Success Associate – Inbound Calls & Orders

Jaeckle Distributors; Madison (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Jaeckle Distributors seeks a Customer Service Associate at our Madison, WI headquarters. The role focuses on helping customers with orders, stock inquiries, and issue resolution while supporting our team in delivering exceptional service.

You will be part of a collaborative, family-owned company with a long history in flooring and surfacing products. If you excel in communication and enjoy helping customers succeed, we want you on our team.

Qualifications

• At least one year of customer service experience.
• Experience answering inbound calls and assisting customers is preferred.
• Strong keyboard and computer skills.

Responsibilities

• Take inbound customer calls and assist with placing orders.
• Check stock levels and resolve customer issues.
• Provide excellent service to support customer success.

Skills

Customer service

Call center

Communication

Typing

Job description

Jaeckle Distributors seeks a Customer Service Associate at our Madison, WI headquarters. The role focuses on helping customers with orders, stock inquiries, and issue resolution while supporting our team in delivering exceptional service.

You will be part of a collaborative, family-owned company with a long history in flooring and surfacing products. If you excel in communication and enjoy helping customers succeed, we want you on our team.