Customer Success Associate III

Trellint; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Trellint in Washington, DC seeks a detail-oriented Customer Success Associate III to support production data, images, and events across our eTIMS systems. You will ensure data accuracy and timely processing while aligning field operations, software, and client reporting.

The role blends technology, operations, and public service in a fast-paced setting, requiring organization, reliability, and the ability to learn new systems quickly.

Qualifications

• High school diploma or GED.
• 1–2 years of experience in a data processing, clerical, or production support role (or similar detail-oriented position).
• Strong attention to detail and commitment to accuracy.
• Comfortable working with computers and learning new systems quickly.
• Basic knowledge of Microsoft Excel, Word, Teams, and Outlook.

Responsibilities

• Monitor daily production queues and system dashboards to ensure data and image processing meets service-level targets.
• Validate and reconcile event data, image sets, and batch records to ensure processing meets service-level targets.
• Identify and escalate anomalies, system delays, or quality issues to appropriate technical or operations teams.
• Coordinate with Operations, Vendor contacts, and Research & Development teams to troubleshoot data flow or configuration issues.
• Maintain production logs, performance metrics, and quality control documentation.
• Support release and deployment activities, ensuring data continuity during software updates and maintenance windows.
• This occasionally involves evening or weekend work.
• Contribute to process improvement efforts that enhance automation, accuracy, and scalability of production workflows.

Skills

Attention to detail

Data processing

Clerical skills

Learn new systems quickly

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Outlook

Job description

## Customer Success Associate IIIApply: United States - Washington, DC: Full time: Posted 2 Days Ago: End Date: December 10, 2026 (30+ days left to apply): R57913**Job Summary:**Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service.**Job Description:**Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service.**Key Responsibilities*** Monitor daily production queues and system dashboards to ensure data and image processing meets service-level targets.* Validate and reconcile event data, image sets, and batch records to ensure processing meets service-level targets.* Identify and escalate anomalies, system delays, or quality issues to appropriate technical or operations teams.* Coordinate with Operations, Vendor/Vendor contacts, and Research & Development teams to troubleshoot data flow or configuration issues.* Maintain production logs, performance metrics, and quality control documentation.* Support release and deployment activities, ensuring data continuity during software updates and maintenance windows. This occasionally involves evening or weekend work.* Contribute to process improvement efforts that enhance automation, accuracy, and scalability of production workflows.**Qualifications****Required:*** High school diploma or GED.* 1–2 years of experience in a data processing, clerical, or production support role (or similar detail-oriented position).* Strong attention to detail and commitment to accuracy.* Comfortable working with computers and learning new systems quickly.* Basic knowledge of Microsoft Excel, Word, Teams, and Outlook.* Dependable, organized, and able to follow structured processes with minimal supervision.**Preferred:*** Experience working in a technology, operations, or data-entry environment.* Familiarity with SaaS platforms, databases, or workflow tools.* Prior exposure to traffic enforcement, imaging, or transportation-related industries.**Success Indicators*** Consistent on-time completion of daily production tasks with minimal errors.* Effective communication and coordination with team members and supervisors.* Demonstrated ownership of assigned work and reliability in supporting business operations.* Willingness to learn and adapt as systems and processes evolve.**Worker Type:**Regular**Number of Openings Available:**0