Customer Service Coordinator

MSH; Rockford (MN); On-site; USD 30,000 - 42,000; Full time

Job summary

MSH is seeking a detail-oriented individual to process end-to-end digital imagery workflows, including downloading, cleaning, QA, labeling, and uploading image files using IDS and external software. The role requires following structured checklists to produce client-ready output and meeting tight deadlines with strong time management.

Most tasks are performed independently on a computer, with collaboration through QA feedback and internal handoffs.

Qualifications

• High school diploma or equivalent.
• Full-time availability (40 hours/week)
• Comfortable working on a computer for extended periods
• Ability to meet deadlines consistently and work solo

Responsibilities

• No direct responsibility for supervising others.
• While collaboration exists through QA feedback and internal handoffs, most work is completed independently on your computer.

Skills

Precise

Independent

Structured

Dependable

Communication

Focus

Education

High school diploma or equivalent

Job description

Major Opportunities & Key Accountabilities:

• Process end-to-end digital imagery workflows: download, clean, QA, label, and upload image files using IDS and external software.
• Follow highly structured processing checklists to ensure consistent, client-ready output.
• Meet tight, recurring deadlines with a high degree of personal ownership and time management.
• Accurately log progress across multiple client systems and project tracking tools.
• Flag issues or anomalies early so they can be resolved before client delivery.
• Master routine workflows and apply them repeatedly across different clients with minimal supervision.

About the Role

What You’ll Need to Succeed:

• Extreme attention to detail: You notice things others miss.
• Comfort with repetition and structure: You find satisfaction in consistency.
• Independence: You manage your own time and work productively without constant supervision.
• Mental stamina: You can stay focused on task-based, screen-intensive work for long periods.
• Basic technical confidence: You’re comfortable navigating multiple systems, learning new tools, and following digital instructions.

Responsibilities

• No direct responsibility for supervising others.
• While collaboration exists through QA feedback and internal handoffs, most work is completed independently on your computer.

Qualifications

• High school diploma or equivalent
• Full-time availability (40 hours/week)
• Comfortable working on a computer for extended periods
• Ability to meet deadlines consistently and work solo

Required Skills

• Are precise and thorough, with a strong focus on quality and accuracy.
• Enjoy structured, repeatable work and take pride in doing tasks correctly every time.
• Are independent and self-directed, able to manage their time and stay productive without micromanagement.
• Demonstrate strong focus and discipline, even in solo, screen-based environments.
• Are dependable and consistent, following established processes and meeting recurring deadlines without cutting corners.
• Are approachable and communicative when needed, comfortable asking questions, raising concerns, or offering feedback to improve the workflow.

Preferred Skills

• None specified.

Pay range and compensation package

None specified.

Equal Opportunity Statement

We are committed to diversity and inclusivity.