Customer Success Associate - Fintech Support & Notary

Figure; Dallas (TX); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

HSA

Job summary

Figure is seeking a Customer Success Associate to join our fast-paced call center environment in the United States. You will handle inbound calls, chats, and emails, guiding customers through the application process and resolving issues with empathy and accuracy.

Your role requires strong communication, problem-solving, and a willingness to obtain an e-notary license. You will work with a dynamic team and participate in ongoing training and licensing programs to support our customers and

Qualifications

• 1+ year in a customer-facing role.
• Clear, confident, and compassionate communication.
• Ability to become a licensed e-notary and pass background checks.
• Complete required compliance training.
• Adaptable and able to thrive in a fast-paced, high-volume environment.

Responsibilities

• Handle inbound calls, chats, and emails from customers.
• Guide customers through the application process and resolve issues with empathy.
• Provide technical support and troubleshoot platform issues.
• Identify trends and share insights to improve processes and product experience.
• Promote brand trust through exceptional customer support.

Skills

Customer-facing experience

Excellent communication

Problem-solving

Team player

Attention to detail

Licensed e-notary

Education

BA/BS degree

Job description

Figure is seeking a Customer Success Associate to join our fast-paced call center environment in the United States. You will handle inbound calls, chats, and emails, guiding customers through the application process and resolving issues with empathy and accuracy.

Your role requires strong communication, problem-solving, and a willingness to obtain an e-notary license. You will work with a dynamic team and participate in ongoing training and licensing programs to support our customers and