Customer Success Associate: Drive Retention & Growth

4Insite, LLC; United States; On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP seeks an Associate Customer Success Specialist to nurture client relationships and promote retention. You will work closely with customers to ensure satisfaction with services and help improve areas of dissatisfaction.

The role involves supporting renewals, driving engagement, and collaborating with Sales and Product to roll out features, analyze usage, and grow the customer base.

Qualifications

• 5+ years in a Customer Success, Relationship Management, Account Management, or similar role for a software product.
• May be required to have a valid driver’s license.
• Excellent communication, highly organized, collaborative and detail oriented.
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
• This position has no supervisory responsibilities.

Responsibilities

• Develop client relationships to promote retention and loyalty.
• Support renewals and expansion opportunities with customers.
• Understand outcomes by analyzing usage metrics and feedback.
• Coordinate with Sales and Product to address customer needs.
• Share platform insights to inform product and marketing.
• Train customers on benefits and functionality of solutions.

Skills

Customer skills

Relationship management

Account management

Communication skills

Collaboration

Attention to detail

Job description

SBM Management Services, LP seeks an Associate Customer Success Specialist to nurture client relationships and promote retention. You will work closely with customers to ensure satisfaction with services and help improve areas of dissatisfaction.

The role involves supporting renewals, driving engagement, and collaborating with Sales and Product to roll out features, analyze usage, and grow the customer base.