Customer Success Associate Austin or Remote

SKYFI; Town of Texas (WI); Remote; USD 50,000 - 70,000; Full time

Job summary

SkyFi is seeking a Customer Success Associate to ensure our enterprise clients successfully integrate and utilize our geospatial data solutions. You'll collaborate with internal teams to enhance customer experiences, requiring strong communication skills and a passion for technology in the evolving field of Earth observation. Enjoy flexible remote work, competitive compensation, and a chance to contribute to innovative applications in a fast-paced environment.

Benefits

Premium medical, dental, and vision coverage

20 days paid time off

Parental leave

Possibility for equity

Flexibility to work anywhere

Qualifications

• 1-2 years of experience in customer success or related field.
• Ability to explain technical concepts to non-technical users.
• Experience with SaaS platforms is a plus.

Responsibilities

• Serve as the primary contact for customers and guide them through the SkyFi platform.
• Collaborate with sales team to onboard new customers and address inquiries.
• Provide customized onboarding and solutions to ensure customer satisfaction.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Technical explanation

Tools

Google Workspace

Hubspot

Stripe

Zendesk

Job description

Our headquarters is in Austin, Texas, but remote employment is possible anywhere in the world. We are a global team and want you to work wherever you feel most productive.

Our Mission

We're unlocking the secrets of our planet. SkyFi simplifies obtaining high-resolution Earth observation data and analytics, ensuring businesses and professionals a seamless and efficient user experience. No more complex procedures or hefty price tags. We're empowering everyone, from individuals to companies, to understand and utilize the power of space for good.

What we do has tremendous potential to solve meaningful problems in our world. This technology is a powerful tool for enterprises and individuals, enabling them to leverage satellite imagery and analytics for critical applications such as assessing the structural integrity of bridges to prevent failures, monitoring crop health for optimized agricultural output, tracking endangered species for environmental conservation, and exploring a myriad of other innovative use cases yet to be discovered. Grab the chance to be part of this. Join a team of open-minded, dynamic people solving new challenges and working on new technology in an exciting market with immense growth. SkyFi is the place for you.

The Job

As a Customer Success Associate, you will play a key role in ensuring that our enterprise customers successfully integrate and utilize SkyFi’s geospatial data and analytics solutions to meet their specific goals. You will be responsible for collaborating with our sales team to onboard new customers and nurture their long-term relationship with SkyFi, including enabling successful platform use, addressing inquiries, and collaborating with internal teams to ensure an exceptional customer experience. This position is ideal for someone passionate about technology and customer service and who has 1-2 years of experience in a customer-facing role.

Serve as the primary point of contact for a portfolio of customers, guiding them through the SkyFi platform and ensuring their long-term success with our geospatial data and analytics products.

Collaborate with our sales team to uphold and improve processes to ensure both parties thoroughly understand customer needs and opportunities.

Provide robust and customized onboarding to new customers, helping them understand how to maximize their use of our tools, features, and product capabilities.

Thoroughly understand SkyFi business operations, including image processing, billing, customer support, and the SkyFi platform to provide timely and creative solutions.

Continuously search for opportunities for growth within a customer relationship and maintain strong communication with the dedicated sales team member to capitalize on these opportunities.

Address customer inquiries and troubleshoot issues, collaborating with technical teams to ensure timely resolution.

Proactively monitor customer accounts and orders to anticipate needs, provide solutions, and ensure satisfaction.

Collaborate with internal teams (sales, product, and engineering) to improve the customer experience based on feedback and data-driven insights.

Manage customer communications via email, chat, and phone to ensure responsiveness and alignment with customer expectations.

Assist in creating educational resources, including tutorials, webinars, and knowledge-base articles.

What We Are Looking For

A natural passion to exceed customer expectations and build strong relationships.

Minimum of 1-2 years of experience in customer success, support, or a related customer-facing role.

Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.

Strong problem-solving skills and the ability to work independently.

Experience with SaaS platforms or technology products is a plus, including but not limited to Google Workspace, Hubspot, Stripe, and Zendesk.

Ability to multitask and prioritize in a fast-paced environment.

Familiarity with geospatial data, analytics, or Earth Observation technology is a plus but not required.

At SkyFi You Will

Be well compensated. Possibility for equity.

Receive best-in-class benefits, including premium medical, dental, and vision coverage, 20 days paid time off, and parental leave.

Play a critical role in building a market-changing product in the exciting realm of space.

Thrive in a fast-paced, dynamic environment that rewards initiative, innovation, and getting things done.

Have the flexibility to work anywhere in the world.

If selected for interviews, please be prepared to provide references from a past direct manager and a peer colleague.

SkyFi is an equal opportunity employer that values and encourages workplace diversity.

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