Customer Success Associate

Konsus, Inc. (Superside); United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is looking for a Customer Success Associate to work remotely, primarily focusing on copywriting and client communication. The role involves handling client inquiries and collaborating with account managers to achieve client goals. Ideal candidates will have 1-3 years of experience in customer success and familiarity with tools like Canva and CRM software.

Qualifications

• 1-3 years in a customer success role required.
• Basic knowledge of Canva and experience with CRM software.
• Knowledge of e-commerce and/or influencer marketing is a plus.

Responsibilities

• Copywriting and editing campaign landing pages.
• Troubleshoot billing issues and address client inquiries.
• Partner with Account Manager to meet client goals.

Skills

Customer Success

Communication

Copywriting

Troubleshooting

Relationship Management

Editing

Education

1-3 years in a customer success role

Knowledge of e-commerce marketplaces

Experience in a start-up environment

Tools

Canva

CRM software

Google Office Suite

Job description

A company is looking for a Customer Success Associate (Canada, Remote).

Key Responsibilities:

• Copywriting, proofreading, and editing campaign landing pages while coordinating communication between brands and the internal ops team
• Troubleshooting billing issues and addressing client inquiries
• Partnering with the Account Manager to meet client goals and maintaining strong relationships with clients and agency partners

Required Qualifications:

• 1-3 years in a customer success role
• Basic knowledge of Canva and experience with CRM software
• Knowledge of e-commerce marketplaces and/or influencer marketing
• Experience in a start-up environment is an asset
• Proficient with Google Office (Docs, Sheets, Slides)