Associate Enterprise Customer Success Manager

Foley; North Carolina; Remote; USD 50,000 - 55,000; Full time

Job summary

Foley is seeking an Associate Enterprise Customer Success Manager to manage enterprise-level client relationships and contribute to their success using Foley's products and services. This remote role offers mentorship and aims to develop strategic account management skills with growth opportunities in a supportive environment, including competitive pay and benefits.

Benefits

Comprehensive benefits including medical, dental, vision, and 401K

Opportunities for internal advancement

Remote work flexibility

Qualifications

• Interest in strategic account management in an enterprise setting.
• Basic knowledge of program management, negotiation, and presentations.

Responsibilities

• Manage enterprise-level client relationships and understand their needs.
• Conduct impact reviews and ROI analysis.
• Identify upsell and cross-sell opportunities.

Skills

Effective communication skills

Program management

Negotiation

Presentations

Analytical skills

Education

Bachelor's degree in business, management, or related field

Tools

Salesforce

Job description

Associate Enterprise Customer Success Manager

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Base pay range

$55,000.00/yr - $55,000.00/yr

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. If you are a strategic thinker who thrives in complexity and wants to build great products and help customers, we would love to talk to you.

Role Overview: As an Associate Enterprise Customer Success Manager, you will manage enterprise-level client relationships, understand their needs, and contribute to their success using Foley's products and services. This role offers hands-on experience and mentorship, aiming to develop your skills in strategic account management.

Location: This is a REMOTE position. Residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI is preferred.

Compensation: Starting base of $50,000 plus a quarterly bonus opportunity.

Key Responsibilities:

• Understand Foley's products/services and their impact on clients
• Manage a book of business and build client relationships
• Manage enterprise accounts, ensuring client needs are met
• Maintain communication with stakeholders
• Collaborate with departments to meet client demands
• Conduct impact reviews and ROI analysis
• Identify upsell and cross-sell opportunities
• Resolve client issues promptly
• Adhere to confidentiality and compliance policies

Qualifications:

• Interest in strategic account management in an enterprise setting
• Effective communication skills for interactions with decision-makers
• Basic knowledge of program management, negotiation, and presentations
• Familiarity with CRM tools like Salesforce
• Bachelor's degree in business, management, or related field (preferred)

Preferred Skills:

• Willingness to learn and adapt quickly
• Ability to build multi-level relationships
• Strong analytical skills

Career Path:

This position prepares you for a full-fledged role as an Enterprise Customer Success Manager.

Benefits & Culture:

• Supportive team environment with a focus on collaboration and growth
• Comprehensive benefits including medical, dental, vision, and 401K
• Opportunities for internal advancement
• Remote work flexibility

Company Overview:

Foley offers a seamless platform for recruitment, screening, and regulatory management, integrating technology and expertise to deliver superior customer experiences. We focus on innovation and continuous development to meet future challenges.

If you're ready to join a growing company leveraging AI and predictive analytics, visit us at www.foleyservices.com.