Remote Customer Success Associate - $60k-$80k (FinTech)

California Jobs; San Diego (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

California Jobs recherche un Remote Customer Success Associate pour rejoindre une entreprise innovante dans le secteur FinTech. Ce poste permanent offre une flexibilité de travail à distance et un salaire compétitif allant jusqu'à 80 000 $, accompagné d'avantages intéressants. Les candidats idéaux auront de l'expérience avec les systèmes SaaS et un excellent sens de la communication. En tant que membre clé de l'équipe, vous serez responsable de l'éducation des clients et de l'amélioration de leur satisfaction.

Benefits

401k

Medical, dental, and vision insurance

Paid sick leave

Professional development opportunities

Qualifications

• Expérience avec SaaS souhaitée.
• Familiarité avec les systèmes de ticketing.
• Capacité à créer de la documentation pour les utilisateurs.

Responsibilities

• Animer des réunions d'éducation des clients pour des comptes mid-market et enterprise.
• Assister les clients dans l'utilisation des logiciels.
• Collaborer avec les équipes de vente et d'intégration pour fournir un soutien.

Skills

SaaS

Onboarding

Training

Documentation

Customer Satisfaction

Tools

Ticketing systems

CRM platforms

Job description

Remote Customer Success Associate - $60k-$80k (FinTech)

Employer Industry: Financial Technology (FinTech)

Why consider this job opportunity:
- Salary up to $80,000 plus benefits, 401k, and PTO
- Permanent remote work arrangement, providing flexibility
- Supportive and modern start-up culture
- Opportunities for professional development and client engagement
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid sick leave for Colorado employees

What to Expect (Job Responsibilities):
- Lead client education meetings and personalized sessions for mid-market and enterprise accounts
- Assist customers in understanding and utilizing the software effectively
- Develop and refine content tailored for specific customer personas
- Collaborate with Sales and Onboarding teams to provide necessary support
- Provide assistance and support as needed without managing a dedicated book of business

What is Required (Qualifications):
- Experience with SaaS (Software as a Service)
- Familiarity with ticketing systems
- Skills in onboarding and training
- Ability to create documentation for users
- Previous experience in financial services is a plus, though not required

How to Stand Out (Preferred Qualifications):
- Additional experience in customer success roles within the FinTech industry
- Strong communication and interpersonal skills
- Proven track record of improving customer satisfaction and engagement
- Familiarity with CRM platforms and tools
- Ability to work independently in a remote environment

#FinTech #RemoteWork #CustomerSuccess #CareerOpportunity #CompetitivePay

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About the company

Notice

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